Haus Quiver Retail & Fulfillment Rep


Location: Breckenridge, CO located in Gravity Haus


Job Summary

The Haus Quiver (HQ) Retail & Fulfillment Rep is responsible for fulfilling Haus Quiver gear subscription service requests for outdoor recreation gear and apparel including a fleet of bikes and winter gear. This role requires the knowledge and experience to properly and efficiently maintain all gear, and especially the bikes and backcountry equipment for optimal user experiences. During HQ fulfillment this role must provide a helpful and organized fitting of gear along with usage and return instructions to our members.  Additionally this role is responsible for soliciting and transacting retail sales in the HQ retail space, educating and signing up new Explorer members, promoting all Gravity Haus memberships, maintaining inventory levels, and ensuring all members and visitors experience a welcoming, helpful, knowledgeable and enthusiastic representative of the Gravity Haus brand when exploring the HQ retail and gear fulfillment spaces. 

The ideal candidate must thrive in a challenging and fast-paced atmosphere where prioritizing and multitasking are the norm. Exceptional attention to detail and first-class organizational skills are mandatory. We are seeking a positive, resourceful, and meticulous Haus Quiver Retail & Fulfillment Rep who operates like an entrepreneur, and is willing to put in the extra effort for the opportunity to grow and develop with a bootstrap. The ideal candidate will be both knowledgeable and passionate about outdoor gear. They will be generally familiar with outdoor recreation gear and bikes and have the ability to work with a team to execute in a highly fluctuating work flow. A high degree of attention to detail and an excellent ability to problem solve are a must. This person must embrace and enjoy working directly with customers. Any Gravity Haus team member must believe in our core values and should have a passion for the outdoors, a commitment to bettering this planet, desire for enlightened hospitality, and a driving quest for amazing experiences. 


Job Description

The Haus Quiver Retail & Fulfillment Rep is responsible for performing and completing the following job functions to the highest standard:

  • Open and close the HQ retail & gear fulfillment spaces

  • Properly store and maintain all inventory. 

  • Actively promote and sell HQ memberships and retail by providing welcoming, helpful, and knowledgeable communications of our offerings to guests and our membership community. 

  • Assist to develop and maintain quality standards for organization and management of  inventory, retail merchandising, storage, fulfillment , and cleanliness. 

  • Develop positive working relationships with other staff and actively promote memberships and retail offerings to the Gravity Haus Breckenridge community. 

  • Ensure daily operational procedures including opening and closing checklists, and member fulfillment protocols are carried out consistently and to standard for the Breckenridge location. 

  • Assist in managing HQ backend for inventory management and ensure members have access to the correct availability at all times. 

  • Actively look for ways to reduce waste and the overall environmental impact of the HQ retail operation. 

  • Work with partners and the internal marketing team to increase the opportunities for increasing awareness of the HQ suite of services and offerings. 

  • Exhibit strong interdepartmental communication and develop positive working relationships with other Gravity Haus teams.  

  • Perform administrative duties including processing vendor invoices, slack communications, email, and member/guest communications. 

  • Manage, maintain and organize files on the relevant company shared drives.

  • Maintain a respectful and hospitable demeanor with customers, members, vendors, and partners in all interactions.

  • Act as a professional representative of the business, culture, and community at all times. 

  • Assist in other departments and in other job functions on an as-needed basis.

  • Be familiar with the entire Gravity Haus family of businesses.

  • Form strong positive working relationships with all constituents. 

  • Performs other tasks as assigned by the Haus Quiver Operations Manager and/or the Chief Operating Officer. 


Job Requirements

  • Exceptional oral and written communication skills.

  • Energetic and outgoing, with a positive attitude, driven to provide outstanding customer experiences.

  • 3+ years of experience in outdoor recreation retail/gear management, 

  • A strong appreciation and interest in outdoor recreation, health, and wellness.

  • Professional appearance, demeanor, and attitude.

  • Strong knowledge of outdoor recreation gear, brands, and pursuits. 

  • Proven track record of providing exceptional customer service.

  • Ability to adapt roles, responsibilities, priorities, and schedules effortlessly.

  • Must be willing to sign NDA, non-compete, and IP agreements.

  • Must be willing to routinely report to work at Gravity Haus Breckenridge. 

  • Able to work at least 24-40 hours per week and as many hours as the business demands and be willing to maintain a flexible schedule.

  • College degree preferred / work experience considered.

  • Excellent organizational and communication skills.

  • Proficiency in Office and Google Suite required.

  • Detail oriented with specific interest in maintaining gear for optimal user experience. 

  • Has the ability to act independently with minimal or no supervision.

  • Must be reasonably proficient with Google business suite, Slack, and email. 

  • Time management and problem solving skills

  • Self-motivated, well organized, and goal-oriented.


ABOUT GRAVITY HAUS


Gravity Haus’s mission is to create a globally conscious community for the modern adventurer. Our community consists of those who care about the planet and their personal growth. Based in the heart of the Rocky Mountains, we are built for community and tailored to adventure. We aim to curate a sustainable experience for our adventure loving community specializing in uniquely designed guest rooms, functional co-working spaces, world class guided experiences, thoughtfully crafted food and beverage, and holistic training and recovery. 

WE BELIEVE IN ASKING 3 QUESTIONS

Is it good for you? Is it good for the planet? Is it an amazing experience?

We accomplish this by:

Innovating modern hospitality with a focus on sport and providing access to curated guided adventures creating unique experiences in our Haus and in nature.


Creating deep human connections and relationships with our members and guests at every touchpoint and in all outlets through unexpectedly genuine hospitality.


Fostering a community that encourages the achievement of each member’s personal goals and growth. 


If you’re an entrepreneur, have a passion for hospitality and want to build a community of like-minded adventure enthusiasts, we invite you to submit your resume and application at gravityhaus.com/careers. We appreciate all applicants for their interest however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Gravity Haus is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.