Summit Mountain Rentals is a short-term property management company in Breckenridge and Frisco. The company has grown dramatically over the past 5 years and needs a motivated individual with a desire to learn, to help ensure our growth into the future. With growth comes the need for new solutions. The Systems Manager will be an integral member of the front office staff, with guest relations and front desk responsibilities, and a focus on a migration to digital processes and efficiencies.
The candidate should have a track record of excellent customer service – in the hospitality industry will be a plus – and impeccable attention to detail. The candidate must be self-driven and be able to work independently, within the parameters of corporate goals.
Requirements:
- Attention to detail is a must
- Ability to manage multiple projects concurrently
- Customer service oriented
- Advanced computer skills
- Able to learn and use reservation software and third-party platforms
- Proficient writing skills (e.g., responding to email inquiries)
- Ability to work well in different paced environments
- Excellent time management and organizational skills required
- Must communicate efficiently with guests and staff
- Problem solving skills, with the ability to keep positive regardless of the situation
- Hospitality experience preferred
- Must be willing to work weekends and holidays
Job Duties included, but are not limited to the following:
- Managing and maintaining multiple systems used by the guest services organization
- Problem solving around a digital-first mentality
- Own the implementation and expansion of hospitality technology
- Analyze and improve current methods through digital solutions
- Creating and maintaining new property information
- Booking reservations (via phone, email, and online)
- Verifying reservations on third party systems
- Upload and edit new information in online booking engine
- Answering phones and email inquiries
- Verifying all documents are completed for check in
- Guest check in/out and front desk responsibilities
- Additional projects will be assigned periodically