As the Manager of Analytics at SmarterTravel, you will play a pivotal role in driving data-driven strategies that shape the future of SmarterTravel. Leveraging your strong background in operations, you will hire and lead a team of skilled analysts, collaborate with cross-functional partners, and leverage advanced analytics techniques to uncover actionable insights that enhance our user experience and drive growth. The ideal candidate possesses a robust analytical background, exceptional leadership skills, and a passion for using data to fuel business growth.

Job Duties: 

• Collaborate with cross-functional teams, including product, operations, and finance, to gather, analyze, and interpret data that provides insights into operational efficiency and effectiveness.

• Develop and maintain performance dashboards and reports that monitor key operational metrics, highlighting trends and areas for improvement.

• Utilize advanced data analysis techniques to identify operational bottlenecks, process inefficiencies, and opportunities for streamlining workflows.

• Conduct root cause analysis on operational issues and recommend data-backed solutions to enhance overall efficiency and customer satisfaction.

• Support the development of predictive models and forecasting tools to anticipate operational needs and optimize resource allocation.

• Provide regular updates to leadership on operational performance, trends, and insights, contributing to strategic planning and decision-making.

• Stay current with industry best practices and emerging trends in data analytics, operational excellence, and process optimization.

• Stay informed about industry trends, email marketing best practices, and competitor activities to provide strategic insights.

Required Education, Training, Knowledge, and Experience:

• Bachelor's degree in a quantitative field, such as Statistics, Mathematics, Operations Research, or a related discipline; Master's degree is a plus.

• 3+ years of experience in data analysis, with a strong focus on operations-related projects and initiatives.

• Proficiency in data manipulation and analysis using tools such as Python, R, or SQL.

• Solid understanding of statistical methods and data visualization techniques to communicate insights effectively.

• Previous experience with operational data, such as process optimization, or similar.

• Strong problem-solving skills, with the ability to translate complex operational challenges into actionable data-driven recommendations.

• Familiarity with dashboarding and visualization tools, such as Tableau, Power BI, or similar.

• Exceptional attention to detail and ability to work with large datasets to extract meaningful insights.

• Excellent communication skills to present findings and insights to both technical and non-technical audiences.

• Self-motivated and proactive mindset, with the ability to work independently and as part of a collaborative team.

• Experience working in an Agile environment and collaborating with cross-functional teams.

• A passion for continuous improvement and the ability to drive change based on data insights.

SmarterTravel’s Leadership Principles

• Take Big Swings - Thinking small is a self-fulfilling prophecy. Leaders strive to spend their time exclusively on what’s important, and they shed the rest. They seek out the highest return on their team’s time and effort.

• Data-Driven - Leaders work backward from the solution to generate plans. They use data to be sure their time and effort are always leveraged at the most impactful work. They admit when they are wrong and use the data to eliminate their blind spots.

• Make Moonshine - Leaders create value from spare and under-utilized parts. They’re resourceful and tenacious. They expect and require innovation and invention from their teams, and they find ways to simplify. They are situationally aware; they look for good ideas from anywhere.

• Insist on the Highest Standards - Leaders keep the standards relentlessly high. They demand high-quality products, services, and processes because they deliver high-quality products, services, and processes. Leaders solve root problems and ensure that when problems get fixed, they stay fixed.

• Bias for Action - Leaders run everywhere they go. Many decisions and actions are reversible and don’t need extensive study. Leaders value calculated risk-taking because they know that in business, speed wins.

• Have Integrity; Earn Trust - Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is difficult or embarrassing. Leaders are not arrogant. They benchmark themselves against the best and identify their gaps.

• Hire and Develop the Best - Leaders raise the bar with every hire and promotion. They want to work with other leaders. They recognize exceptional talent and enthusiastically propel them throughout the organization. Leaders are serious about their role in coaching others.

• Ownership - Leaders think long-term and don’t sacrifice long-term value for short-term results. They own all the inputs to their business. They act on behalf of the entire company, beyond just their own team.

• Disagree and Commit - Leaders respectfully challenge decisions when they disagree, even when doing so is uncomfortable or awkward. They have conviction; they do not compromise in the name of social niceties. Once a decision is reached, they commit wholly.

• Dive Deep - Leaders operate at once with immense perspective and granular detail. No task is beneath them. They audit frequently, and they are skeptical when metrics and anecdotes differ.

• Deliver Results - Leaders focus their time on the key drivers for their business. They pursue them obsessively to deliver results with the right quality and in a timely fashion. They rise to the occasion and never compromise.

Disclaimer:

The above statements are intended to describe the general nature and level of work performed by people assigned to thisfication.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.  Other duties may be assigned.  The Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).