As an Account Manager, your focus will be on demystifying DMARC, articulating the use and value of our services, solving user issues, and maintaining client relationships. You will act simultaneously as a technical solutions resource for potential clients while fulfilling inbound inquiries and advocating for customers. Using continuously gained technical and experiential knowledge, you will help to optimize user experience across the company. This is an exciting opportunity to join dmarcian. Please be prepared for a guided 90-day onboarding process, where you will be supported and fostered to learn your new role.

 

Responsibilities

  • Maximum customer utilization of the dmarcian platform and provide direct support to other teams within dmarcian (e.g. new business team, project management, and billing counterparts). 

  • Drive customer success through product adoption, customer onboarding and account retention efforts

  • Identify technical and organization problems and propose iterative solutions

  • Be knowledgeable about what we offer and how we can help nearly everyone (non-technical persons, small-medium businesses, government institutions, technical security teams, etc.). 

  • Work effectively as a remote employee with a combination of discipline, organization, and effective communication.

  • Expertise working within a CRM and transacting with customers through renewal transactions, including upgrades and downgrades, and comfort in explaining plan differentiation and value adds of plan features.

Who We’re Looking For

  • You maintain excellent time management, communication, and organizational skills 

  • You have professional experience applying analytical thinking and problem-solving skills in a high-level collaborative environments while maintaining a teamwork mentality

  • You value the continuous improvement of systems and have the ability to improve your work based on feedback

  • You have the curiosity to learn about all things DMARC. 

  • You have the ability to prioritize tasks appropriately through a high volume of concurrent projects, while operating asynchronously

  • You resonate with our culture and values and have an eagerness to be actively involved in cultivating and refining our practices accordingly. We believe in empathy and patience for clients and coworkers, having a positive outlook, and the capacity to acknowledge and resolve problems.

  • A strong preference will be given to those with experience in cybersecurity, the email ecosystem, DNS and domain management

Role Objectives

  • Develop a meaningful rapport with clients and team members 

  • Demonstrate the ability to predict challenges and seek to proactively head-off obstacles and improve company practices

  • Develop relevant workflows and practice effective self-management

  • Propose interesting opportunities to assist leadership in market research, strategic planning, and future features

  • Foster relationships with clients and team members to continue to drive high levels of renewals and improved understanding of DMARC and our management platform.

  • Cultivate business and constructively collaborate with team members. 

  • Practice effective self-management and be able to collaborate with other departments to continuously improve process and collateral as we introduce enhancements and new products and services.

  • Propose interesting opportunities to assist leadership in market research, strategic planning, and future features

  • Time and detail oriented, in particular with the pressures of ensuring customers have their accounts renewed prior to a paid subscription term expires.