dmarcian's Technical Operations team is seeking an IT/Systems Administrator. The Administrator is responsible for providing internal technical support and asset management for most of dmarcian's internal systems, helping Product Development with systems-based architectural decisions, and documenting TechOps projects with the intention of maintaining dmarcian's SOC-2 and ISO-27001 certifications.

dmarcian's internal systems are based on Google Workspace and Google Cloud Platform. A variety of cloud-based services fill out dmarcian's business systems, including ClickUp, Xero, Chargebee, SendGrid, and gitlab among others. The Administrator is responsible for ensuring configurations are accurate and access is granted for employees and other systems in adherence with dmarcian’s compliance standards.

As experience with dmarcian's business and system processes is gained, the Administrator is expected to provide input into dmarcian's Product Development process. This input comes in the form of insight into the capabilities and limitations of various SaaS offerings—both in use by dmarcian and in evaluation during the process.

Lastly, the Administrator is responsible for maintaining portions of dmarcian's SOC-2 and ISO-27001 certification that pertain to Technical Operations. The certifications are a reflection of dmarcian's ongoing process discipline. Maintaining, improving, and creating additional processes as needed is central to the role of the IT/Systems Administrator at dmarcian.

Who We’re Looking For

• Organized. You are detail-oriented and capable of managing and prioritizing the needs of employees in an asynchronous, fast-paced environment. You are self-motivated, goal-oriented, and driven to advance the organization’s mission.

• Professional. You have a high regard for privacy and confidentiality and operate with the highest level of emotional intelligence with a great sense of compassion and support.

• Communicator. Working remotely will be an opportunity for your communication skills to shine as you interact with coworkers via email, instant messaging, and virtual meetings. You have excellent verbal, written, and interpersonal communication skills.

• Empathetic. You’ve researched us and you resonate with our culture and values. You can practice empathy and patience for coworkers with the capacity to acknowledge and resolve problems.

• Experienced. A preference will be given to those who have experience with SOC-2 and/or ISO 27001 controls. Your background includes the following experience:

• Two plus (2+) years of prior experience obtaining knowledge of principles and practice of IT/Systems administration is required. An equivalent combination of education and experience may be substituted on a year-to-year basis.

• Provisioning and maintaining employee resources

• Working knowledge of SOC-2 and/or ISO27001 controls

• Knowledge and adherence to cybersecurity best practices

• Procuring and configuring employee-facing equipment

• Proficient with Google Workspace and Google Cloud Platform

Responsibilities

• Provide internal technical support for dmarcian employees

• Asset management - procure and configure employee accounts and equipment

• Monitor internal systems for uptime, reliability, and service delivery

• Provide feedback into ProductDev processes and its impact to TechOps when needed

• Document TechOps projects

• Facilitate ongoing adherence to SOC-2 and ISO27001 controls

• Provide evaluations and advice on business-related SaaS options

Role Objectives

• Provide dmarcian employees with internal technical support and asset management

• Manage internal business systems

• Assist in shaping Product Development strategies through valuable insights and data-driven recommendations

• Improve and create documentation to maintain SOC-2/ISO-27001