Project Managers assist customers from building order through delivery of their project.  Communication, accuracy, and prompt service are paramount to the successful project manager.

Duties Include:

• Reach out to the customer within one business day of the building sale to schedule the first data gathering session
• Promptly return design changes and quotes to customers as requested
• Ensure that the customer always has the ability to advance the project, promptly provide any documents needed so the customer can approve or make changes
• Communicate customer concerns with management and follow up to ensure they are addressed and resolved
• Maintain baseline communication to customers who are waiting for permits, approvals, contractors, etc. to ensure GWB is ready to respond when they are ready
• Accurately represent the accessories, services, and design options GWB supplies to ensure the customer can meet their project goals, and then create change orders so the customer can purchase the desired products.
• Effectively use CRM to log communication, project changes, and other relevant project data
• Work within the project management team to identify, share, and utilize best practices for customer success

Required Skills:

• Communicates clearly and effectively through email and phone conversations
• Minimum 1 year experience using MBS, Metal Building Software
• Familiarity with permitting processes and how to navigate approval from various jurisdictions
• Technological savvy with computers, phones, and various software programs including CRMs