About Us

ChargerHelp! Inc is a California, USA-based technology company that has developed a mobile application and web-based platform for on-demand repair of electric vehicle charging stations.  We are committed to professional and workforce development, diversity and inclusion, leveraging technology to remove barriers, and enabling economic mobility in underserved communities.  We have a social responsibility to reduce our carbon footprint and lower greenhouse emissions.  

ChargerHelp! is a driving force in the Cleantech space, executing a forward thinking, progressive approach to workforce development and EVSE field service.  We develop the technology and provide the education and training to support growing demands and evolving trends in the electrical vehicle industry.  

Position Description

Charger Help! Inc is growing and we are looking for a resourceful, highly qualified, passionate Customer Success Manager to join our team. A successful candidate will be responsible for driving customer satisfaction and retention by ensuring our clients are getting the most value out of our products and services. This role will be responsible for managing a portfolio of accounts and building long-term relationships with customers.

Position Information

• Location:  Remote with preference for Los Angeles, CA; New York, NY; or Baltimore, MD

• Salary: 100k - 120k 

• Terms:  Full Time

• Reports to: SVP of Sales                 

• Travel is required up to 25%

Duties and Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring they receive a high level of customer service and support
• Develop and execute customer success plans that outline goals, success metrics, and action plans to help customers achieve their desired outcomes

• Conduct regular check-ins with customers to assess satisfaction, identify potential issues, and recommend solutions
• Proactively identify opportunities to upsell or cross-sell additional products and services to existing customers
• Work collaboratively with internal teams, including sales, operations, and product development, to ensure customer needs are met and issues are resolved promptly
• Provide regular updates to senior leadership on customer satisfaction, retention, and growth opportunities
• Develop and maintain customer success metrics and KPIs to measure customer satisfaction and success

Qualifications

• Bachelor's degree or 3 -5 years of senior experience in Business Administration, Marketing, or a related field
• 3+ years of experience in customer success or account management in a technology company, preferably in the EV charging or related industry
• Proven track record of driving customer success and retention in a B2B environment
• Strong customer-facing communication skills and the ability to build and maintain relationships with key stakeholders
• Demonstrated ability to identify customer needs, develop and execute success plans, and measure success metrics
• Experience with customer success software and tools, such as Salesforce is required
• Knowledge of the EV charging industry and related technologies is a plus

• Strong customer service experience and focus.

• Strong command of modern technology (MS Office, Google Workspace, Calendly, Zoom, Monday.com)

Benefits

• Flexible work hours

• Health savings account OR flexible spending account

• Tuition reimbursement

• Medical, Dental & Vision

• Paid parental leave