ChargerHelp! Inc is a California, USA-based technology company that has developed a mobile application and web-based platform for on-demand repair of electric vehicle charging stations. We are committed to professional and workforce development, diversity and inclusion, leveraging technology to remove barriers, and enabling economic mobility in underserved communities. We have a social responsibility to reduce our carbon footprint and lower greenhouse emissions.
ChargerHelp! is a driving force in the Cleantech space, executing a forward thinking, progressive approach to workforce development and EVSE field service. We develop the technology and provide the education and training to support growing demands and evolving trends in the electrical vehicle industry.
Charger Help! Inc is growing and we are looking for a resourceful, highly qualified, passionate Program Manager to join our team. The Program Manager will oversee and coordinate varying CH! projects and programs; ensuring these projects and programs meet business goals and advance the CH! culture. This person will organize various programs and activities to improve organizational efficiencies, build long-term goals for company projects and develop program and project budgets. A natural leader, the Program Manager will have a strong talent for strategizing and implementing high-level program initiatives for project coordination and delegation. Ultimately, the Program Manager will execute initiatives that optimize CH! productivity and nurtures program success from inception to completion.
Location: Remote with preference for Los Angeles, CA; New York, NY; or Baltimore, MD
Salary: 140k - 160k
Terms: Full Time
Reports to: CEO
Travel is required up to 25%
Duties and Responsibilities
Define program goals, objectives, and deliverables in collaboration with CH! leaders and relevant stakeholders and ensure they align with CH! strategic goals.
Develop program assessment protocols for evaluation and improvement.
Direct and coordinate cross-functional collaboration and communications to produce scope, required resources, work plan, budget, and timing for new initiatives.
Oversee and manage program deadlines, budgets, and activities.
Manage program risks and issues, developing and implementing mitigation strategies to minimize program impact.
Organize daily activities based on Program Management goals and objectives.
Continuously monitor and evaluate program performance, implementing changes and improvements as necessary.
Identify challenges/issues, troubleshoot effectively, and escalate unresolved program issues in a timely manner to the appropriate level of management.
5+ years of experience in an upper-management role, preferably in program management.
Exceptional skills in leadership, time management, facilitation, and organization.
Excellent project management skills including the ability to plan, organize and prioritize tasks effectively.
Experience in managing stakeholders.
Strong customer service experience and focus.
Working knowledge of digital marketing.
Outstanding knowledge of change management principles and performance evaluation processes
Solid understanding of business operations, budget management, and financial analysis.
Strong working knowledge of Salesforce CRM software
Experience in proposal writing.
Strong command of modern technology (MS Office, Google Workspace, Calendly, Zoom, Monday.com)
Flexible work hours
Health savings account OR flexible spending account
Dental & Vision
Paid parental leave
Monthly office stipend