Where You’ll Be Working:

ID Connect is a leader in telemedical care of infectious diseases, antimicrobial stewardship, and infection prevention and control. Our real-time clinical decision support software technology, precision medicine, and data science are paired with our world-class ID physicians to effectively manage infectious diseases across the US.


At ID Connect, we strive to make people healthy, improve outcomes, and keep our communities free of infectious diseases.


What You’ll Be Doing in Customer Experience:

  • Manage and nurture customer relationships throughout their entire lifecycle, from post-sales engagement to successful implementation and ongoing account management
  • Coordinate with cross-functional teams to ensure a cohesive and customer-centric approach in all phases of the customer journey
  • Lead regularly scheduled customer meetings to comprehensively review software or services usage, analytics, and return on investment (ROI)
  • Provide strategic insights and recommendations to optimize the customer experience and drive value for our customers
  • Serve as the primary point of contact for customer support, troubleshooting issues, and providing timely resolutions
  • Oversee and execute User Acceptance Testing (UAT) for all software updates
  • Effectively manage a backlog of customer requests, ensuring a comprehensive understanding of customer needs and priorities
  • Contribute to the development of a strategic product roadmap by integrating customer feedback, market trends, and business objectives
  • Collaborate with the sales and marketing teams to create targeted upselling campaigns and promotional strategies


What You’ll Be Doing as Clinical Pharmacist:

  • Provide backup coverage for clinical pharmacy tele-services when needed per scheduling including:
    • Tele-antimicrobial stewardship programs
    • Tele-OPAT programs
    • Clinical support for ID providers with pharmacotherapy questions
  • Provide assistance with antimicrobial stewardship monthly newsletter editing/writing
  • Participate in the development of educational materials for antimicrobial stewardship and infectious diseases as needed
  • Provide support for quality improvement projects and initiatives both internal and external
  • Participate in academic efforts including presenting and/or speaking at conferences and authoring manuscripts


What You’ll Bring:

  • B.S. degree in Pharmacy or Doctor of Pharmacy (Pharm D.) from an accredited School of Pharmacy required
  • Strongly prefer Infectious Diseases (ID) experience or ID Fellowship training
  • 3-5 years implementing and configuring health information software platforms or relevant clinical experience
  • Ability to manage multiple projects at one time through organization and attention to details
  • Strong analytical and problem-solving skills with the ability to balance customer needs, business objectives, and technical constraints
  • Effective verbal and written skills, including presenting
  • A demonstrated ability to work independently
  • Proficiency in software tools such as Microsoft Office, visual design tools, collaboration tools
  • A passion for working with people and improving patient outcomes
  • Ability to travel up to 15% of the time


What We Provide:

  • Competitive salary (base salary range is $130,000-$140,000)
  • Medical, dental, and vision insurance
  • Life insurance options
  • 401k benefits
  • Generous PTO, including paid Holidays
  • Remote work environment with an emphasis on work-life balance
  • Opportunities for professional development and career growth
This position has been filled. Would you like to see our other open positions?