Are you passionate about innovation and customer service? Join Rove, a pioneering SoCal-based company at the forefront of the electric vehicle (EV) charging revolution! As a Charging Support Lead, you'll have the opportunity to build your leadership skills and aid in delivering an exceptional customer experience to your peers and customers. In this role, you'll guide team members on daily tasks, while also assisting customers with their EV charging inquiries, maintain a clean and welcoming center, and ensure the smooth operation of our state-of-the-art charging stations.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include regular attendance and the following:

  • Leads and guides a shift team of Charging Support teammates to deliver excellent guest experiences and maintain operational standards
  • Monitor and proactively manage the work performance of Charging Support staff.
  • Provide ongoing training, support, and growth opportunities for Charging Support team members.
  • Delegate tasks to teammates based on their passions and skill sets.
  • Collaborate with management to address escalated customer concerns and operational issues.
  • Manage scheduling and labor planning to ensure adequate shift coverage.
  • Place and manage orders for inventory and supplies to maintain appropriate stock levels.
  • Greet customers warmly and manage the flow of vehicles through the charging station efficiently.
  • Answer customer inquiries about EV charging and guide them through the Rove App to encourage sign-ups.
  • Resolve customer concerns promptly and professionally, escalating to management when necessary.
  • Foster a respectful, positive, and inclusive environment for associates and customers alike.
  • Adhere to company policies and document incident reports accurately per established protocols.
  • Clean, stock, and maintain charging stations and operating supplies.
  • Promote car wash and Recharge Market services to support sales goals (if applicable).
  • Complete all training programs to enhance customer experience and personal development.
  • Participate in company initiatives and projects as requested.

 

QUALIFICATION GUIDELINES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  Any combination equivalent to, but not limited to, the following:

 

Experience & Skills:

  • Previous experience in a leadership or supervisory role.
  • Ability to lead and motivate a team in a fast-paced environment.
  • Problem-solving skills.
  • Basic knowledge of electric vehicles and charging technology (training provided).
  • Fluent in English (additional languages a plus).
  • Ability to effectively communicate with diverse customer demographics.

 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

While performing the duties of this job, the employee is regularly required to:

  • Prolonged periods of sitting, standing, walking, talking, grabbing, and reaching.
  • Lift up to 50 lbs from ground level to above shoulders multiple times daily.
  • Ascend and descend stairs, step stools, and ladders.
  • Work outdoors in varying weather conditions.