Do you have Sterile Processing or Central Sterile experience? We’re growing! Join our Team!
For over 50 years, Surgical Instrument Service Company, Inc. (SIS) has been providing superior products and services to hospitals and healthcare facilities across the country. We pride ourselves on the personalized service we provide to each one of our customers.
Every action we take is aimed at making things easier for our customers: from providing the widest range of equipment repair, to doing the job right the first time, every time. Through continuous innovation, process improvement and an unwavering desire to be the best, SIS provides our customers with the greatest value in repair services.
SIS is currently looking for someone with SPD/CS or surgical instrumentation experience to fill an open Instrumentation Specialist I position. This position will play an integral role in the growth and organizational strength of our company. The Instrumentation Specialist I will be responsible for accurately verifying incoming orders and building accurate work orders in SIS order entry system. He/She will manage the inspection process of incoming surgical instruments to determine required repairs, working closely with repair technicians. The Instrumentation Specialist I must have the ability to understand and interpret complex situations, evaluate problems, and make appropriate recommendations. He/She must take ownership of responsibilities and act proactively on behalf of the customer, ensuring that commitments are met.
Key Accountabilities:
Maintain a deep knowledge of instrument types, categories, manufacturers, and basic use
Verify all information provided on Repair Orders, Purchase Orders, and other documents and ensure all information is accurately recorded
Perform inspection and evaluation of incoming surgical instruments and medical devices to verify and/or determine required repairs
Verify account information and enter repair codes, required repairs, and repair prices into SIS order tracking software (SISCOMS) in a timely manner
Clearly understand approval and notification requirements, as well as any applicable contract terms, for all customers regarding incoming repairs
Communicate effectively with sales reps to answer questions and ensure proper handling of repair orders
Work closely with the VP Technical Operations to accurately identify pricing, instruments and vendors
Keep track of changes in hospital criteria, products, special contract terms, etc.
Research and assist with technician inquiries regarding instrument/repair needs
Identify areas of improvement regarding quality issues, and offer solutions
Key Qualifications:
1-3 years of experience in SPD or similar hospital role, or instrument management
Proficient in Microsoft Office Suite and computers, in general
Ability to flourish in a fast-paced environment
Extremely organized and detail-oriented
Highly motivated and self-directed
Ability to multi-task and work well under pressure
Excellent verbal and written communications skills – not afraid to ask questions or give direction
Aptitude for problem solving and identifying process improvement opportunities
Ability to work well in a team and independently, with a positive attitude
Capable of standing/being on feet some of the day
SIS is proud to be an Equal Opportunity employer. We maintain a drug-free workplace. For more information on SIS, please visit: www.sis-usa.com.