Company Overview

Orchid Health was founded with the mission of solving the problems and inefficiencies of modern American healthcare, and to make sure no patient or community lacked access due to the current system. Our founders spent years working with a number of Oregon’s top healthcare thought leaders, primary care providers, and most importantly our community members in order to improve the health and well-being of all patients and to create a model of health care based on quality, compassion, and innovation.


Position Description

The Patient Support Specialist/Medical Assistant will work closely with the Front Office and back office Medical Team to support each departments needs at our clinic in Oakridge, OR. 


Knowledge, skills and abilities:

Patient Support Specialist

  • Warmly and professionally greet patients as they check into the clinic for their physical and/or behavioral health appointments

  • Answer phone calls, schedule patient appointments, answer patient questions, and be able to identify when patients need to discuss questions with a medical professional

  • Handle incoming faxes by passing them off to the appropriate staff member and/or uploading documents to patients’ electronic health records system

  • Determine insurance eligibility

  • Determine, present, and collect valid insurance copays and deductibles. 

  • Carry out prior authorizations as necessary

  • Verify patient chart information is accurate

  • Calmly and professionally respond to healthcare crises as the first line of interaction.

  • Effectively utilizing our EMR system.


Medical Assistant

  • Ability to room patients, take vitals, give injections (including immunizations), and support providers with patient management. 

  • Perform proper documentation of patient history, medications, and other relevant information according to the guidelines you have been provided. 

  • Knowledge of chronic diseases and related health maintenance and preventative care protocols preferred.

  • Excellent verbal, written, and problem solving skills through professional communication. 

  • Show compassion and professionalism when interacting with patients. 

  • Support clinical and facility requirements as directed ( i.e. clean exam rooms, restocking medical inventory, etc.)

Education and Experience:

  • High school diploma or GED certificate.

  • Minimum of 1 year medical front office experience.

  • Minimum of 1 year medical assistant experience.

  • Current national certification for medical assistant preferred.

  • Experience in a primary care office preferred.

  • At least one year in an office position where daily interaction with customers occurred.

  • Technology savvy - those who are able to type 40+ WPM, have experience with EHR systems are preferred.

    Compensation:

$19-$21/hour depending on experience, skills, and cultural fit.

Benefits include health/dental/vision insurance, PTO, CME stipend, plus a number of other fringe benefits including an annual wellness benefit and more.

At Orchid Health, we strive to be a place where a diverse mix of talented people want to come, stay, and do their best work. We believe in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different.

For more information about Orchid Health, visit our website at www.orchidhealth.org. Thank you!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

At Orchid Health, we strive to be a place where a diverse mix of talented people want to come, to stay, and do their best work. We believe in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other characteristics that make us different. 





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