Orchid Health Community Healthcare Worker 


About Us

At Orchid Health we believe that rural community members deserve to have accessible, high-quality healthcare that is local, comprehensive, and takes the time to address what matters most to each individual. We are driven by health equity, innovation, and teamwork. 

We currently operate four Rural Health Clinics; in Oakridge, Blue River, Vaneta/Elmira and Estacada, Oregon, where we provide comprehensive primary, preventative, behavioral health, and dental care services to approximately 5,000 patients. 

At Orchid Health, we strive to be a place where a diverse mix of talented people want to come, to stay, and do their best work. We believe in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other characteristics that make us different.  


JOB SUMMARY:

The Community Healthcare Worker is responsible for helping patients and their families to navigate and access community services and other resources while creating a welcoming and safe environment. The Community Healthcare Worker supports providers and the Care Management Team (PCP, RN, MA and Behavioral Health) through an integrated approach to care management and community outreach. 


KEY FUNCTIONS/RESPONSIBILITIES:

  • Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement and creating a welcoming and safe environment.

  • Utilize Empathic Inquiry while conducting Social Determinants of Health (SDOH) interviewing that is based in Motivational Interviewing and Trauma-Informed Care. The goal of Empathic Inquiry is for the interview to feel less like data collection and more like an opportunity to connect with patients.

  • Providing initial outreach and engaging patients in their care plan goals specific to Social Determinants of Health via ongoing follow-up and in-person support.

  • Oversee outreach efforts for newly assigned patients, patients losing insurance coverage, and patients with preventive health maintenance items due (i.e. care gaps).

  • Help provide referrals for services to community agencies as appropriate.

  • Act as a patient advocate and liaison between the patient/family and community service agencies.

  • Be knowledgeable about community resources appropriate to the needs of patients/families. 

  • Help patients connect with transportation resources and give appointment reminders in special circumstances. Transporting patients is strictly prohibited.

  • Exhibit excellent working relations with patients, visitors and staff, and community partners, effectively carrying out Orchid’s mission.

  • Follow-up with patients should be continuous from initial identification through closure and should be documented in the EHR.

  • Record work performed in the EHR via cases and encounter notes no later than 24 hours after patient contact.

  • Attend regular staff meetings, trainings and other meetings as requested. 

  • Other duties as assigned.


    MINIMUM QUALIFICATIONS:

  • High School Diploma or its equivalent.

  • Experience working in a community-based setting for at least 1 to 2 years preferred.

  • Knowledge of medical terminology preferred.

  • Basic computer skills.

  • Ability to initiate and maintain positive working relationships with CCI staff and other organizations.

  • Understand the community served - community connectedness.

  • Good communication skills, such as listening well, and using language appropriately.

  • Ability and willingness to provide emotional support, encouragement and motivation to patients.


Compensation

  • $20-$23 per hour DOE

  • Complete benefits package including health/dental/vision insurance, and many other benefits!

This position has been filled. Would you like to see our other open positions?