We are hiring full-time Enrollment Advisors to manage potential B2B customer queries and interactions. You will also be asked to help process and modify orders and escalate customer feedback across a number of communication channels. To do well in this role you need the ability to create a delightful experience for potential customers and properly explain Koala’s value proposition. 

CORE RESPONSIBILITIES:

• Reach out to potential B2B partners and customers over the phone and email

• Manage both inbound and outbound calls and emails

• Proactively identify solutions to questions our potential customers have regarding the value of Koala’s unique service

• Take a hands-on approach to resolving every issue, owning it from start to finish

• Provide a best-in-class experience for our prospects while working in a fast-paced environment

• Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience

BASIC QUALIFICATIONS:

• High school diploma or equivalent

• 6+ months of professional experience working with computer and web based tools

• 1+ years of sales/enrollment experience or B2B sales experience

• Ability to work 7am - 3pm MT, Monday - Friday

• Excellent communication skills (spoken and written)

• Utah resident able to attend in-office training in Sandy, UT

VIRTUAL REQUIREMENTS:

• Broadband internet connection either through DSL, cable or fiber to home (FiOS or FiberOptic) with minimum internet speed of 20 mbps download and 10 mbps upload contracted speed

• Ability to work in a home environment that is private and free of distractions and to be able to devote full attention to the customer during work hours

PREFERRED QUALIFICATIONS

• 2+ years of relevant phone or email customer acquisition experience

• 1+ years experience working virtually

• Experience working in Veterinary/Pet care

• Demonstrated ability to work as a team member

• Animal lover - Not required, but definitely a plus