Job Title: Operations Specialist
Reports To: Client Operations Manager
Job Description: Successful candidate will be an integral part of firm’s client experience team. He/She will:
· Provide account administration services to clients and their related professionals.
· Provide valuable operations advice and support to Senior Advisors.
· Create trust and deepen client relationships and their network of related professionals.
Accountable for:
· Meeting and exceeding clients’ account needs and service expectations.
o Coordinating with various professionals to successfully execute portfolio operations and account management responsibilities.
o Communicating effectively with clients on a regular basis.
· Ensuring team atmosphere (no silos) and culture of our clients vs my clients.
o Involving and keeping advisory and client service team informed regarding client activity.
o Assisting in overall growth of clients by involving others as needed.
Desired Skill Competencies:
· Technical:
o Proficient in account and entity types, cashiering, and portfolio administration paperwork.
o Experienced in opening and closing accounts; moving money; creating, compiling, and disseminating reports; trading; organizing and maintaining client files.
o Basic understanding of portfolio management.
o Familiarity with financial services and securities industry.
· Communication:
o Demonstrated ability to correspond effectively and timely with a variety of clients, custodial contacts, investment managers, and other related professionals.
o Successfully coordinate various third parties to work together in an organized and convenient manner for clients.
· Detailed and Organized:
o Ability to develop systems of organization which enable others to easily find information.
o Ability to recognize missing or incorrect information.
Desired Behavioral Competencies:
· Creating Operational Procedures and Efficiencies: o Ability to recognize inefficiencies and create processes for improving time management and error reductions. · Managing Deadlines: o Ability to align client and advisor expectations and to establish system for monitoring/following up on outstanding deliverables.· Teamwork and Problem Solving:
o Ability to recognize when specialists need to be involved, when to ask for additional assistance, and how one can fill in when another is not available.
· Personal and Professional Growth: o Ability to solicit and act on constructive feedback, o Challenge oneself with tough assignments. o Demonstrate resilience and courage in the face of setbacks and opposition.
Required Qualifications:
· Minimum 2 years of experience in the wealth management industry or a related field.
· College degree.
· Proficient with client relationship management and portfolio accounting softwares (WealthBox and Black Diamond a plus).
· Experience with custodian platforms (Schwab and Fidelity a plus).
Expected Outcomes:
· Obtain Series 65.
· Add value to the Client Service Team by being an additive resource to our clients and internal staff.
· Ability to manage up to 50 clients over time.
· Replicate operational procedures and efficiencies.
· Strengthen corporate culture.
· Increased knowledge base of operations.
· Willingness to expand responsibilities and to train others.