SR. ACCOUNT MANAGER, ANALYTIC SOLUTIONS

(DALLAS, TX)

 

WHO WE ARE

 

Drumline is an independent, women-owned professional services firm that works at the intersection of data, analytics, technology, and marketing.

 

We’re an ensemble of tireless learners and creative problem-solvers focused on helping clients tackle tough problems, make smarter decisions, and generate incremental business value. How do we do that? By helping them get into a rhythm fueled by insights. This becomes an unstoppable force that moves them forward, every day.

 

Voted one of the Best Places to Work in Dallas, we care deeply about cultivating an inclusive culture, promoting flexibility, and encouraging mutual respect for one another. We’re committed to the growth of our people, our clients, and our community.

 

WHAT WE’RE LOOKING FOR

 

We are looking for a Senior Account Manager who shares our passion for data, analysis, learning, and continuous improvement. The role of Account Management is to lead and guide our collective efforts to meet the needs of our clients. We take business problems – from simple to complex – and frame them within the context of analytic solutions. Then we collaborate with our team of analysts and our clients to build the plans and oversee the work, from start to finish, in an effort to solve those problems. This requires juggling multiple projects at once while managing scope and budgets throughout the process. Our goal as a team is to balance delivery excellence with client delight.

 

Like all team members, this person must be incredibly curious, empathetic, sincere, hardworking, and a problem-solver. Drumline requires a healthy balance between thinking and doing, being detail-oriented and thinking outside-the-box. Our clients’ needs are constantly evolving, and our charter is to help them move forward. This role is the common thread between clients and internal teams, and keeps all aspects of our work moving forward.

 

WHAT YOU’LL DO

 

• Lead accounts to develop , manage, and strengthen (not just maintain) client relationships - be seen as the primary point of contact for escalations and opportunities, and manages up to leadership when needed
• Continuously earn client trust by delivering value and exceeding expectations (driving positive return on investment in the client’s mind). Is skilled at merchandising work to client and internal teams to showcase Drumline value.
• Proactively contribute ideas for improvement of the Analytic Solutions team, Quadratic, and our collective work and is willing to form an opinion and help provide perspective when others share ideas
• Knows when to initiate and contribute to thought leadership, annual account planning, staffing plans, POV development, and strategic recommendations/roadmaps
• Provide leadership, coaching, and support for junior members of the team and across Drumline
• Maintain advanced understanding of the client’s business situation, industry, and competitors. Share learnings with broader teams.
• Initiate, coordinate, and oversee all work done on behalf of the client, which includes providing teams with timely information and support and anticipating and removing roadblocks with little leadership oversight.

• Showcases project management skills by leading meetings, creating project plans, sending follow ups/action items and using project management tools to track work in real time across delivery teams

• Ability to work with and manage day-to-day communication with all levels of management, clients, partner/vendor teams, and colleagues. Fearless in handling difficult conversations, providing feedback and setting expectations.
• Consistently demonstrate ability to identify new opportunities that contribute to organically growing client business
• Full ownership and management of account P&Ls, invoicing, reconciliations, and projections.  Strategically influences the billing process and navigates complex billing scenarios.

• Drives small to large project scoping and proposal development independently, plays a critical role in annual planning for accounts

• Assist in new business development and manages transitions of new business to include changes in scope, budget and client expectations

• Consistently identify when we need to pivot our work based on client needs and align the team on a new strategy, when necessary, and independently guide the team in doing so

• Actively listen and help the client evaluate tradeoffs between decisions they need to make, leading the team to offer clear recommendations to make decision making easier for the client

• Ability to confidently provide informed recommendations and points of view to clients, and consistently can capture feedback so Drumline can evolve perspectives

 

 

WHAT SKILLS YOU’LL BRING

 

Required Qualifications

• Undergraduate degree, relevant coursework, or internship experience preferably in a business, strategy, mathematics, or technology-related field
• 4+ years agency experience or relevant experience in client-facing role

• Excellent project management, account management, and financials management skills

• Strategic thinking and creative problem-solving
• Exceptional organizational, verbal, and written skills for both client and internal delivery
• Excellent attention to detail and ability to provide feedback
• Comfortable in managing budgets, financial documents, and client agreements
• Able to work under pressure, manage multiple client projects and delivery teams at once, in a fast-paced, ever-changing environment
• Ability to lead team members and clients of all experience levels
• Strong skills in Microsoft Office products, Keynote, Asana,
• Knowledge about Confluence, Creative Cloud, Google Suite (GA/GTM), Adobe preferred

 

Additional qualifications and on-the-job learning opportunities

• Understanding of marketing and advertising, media, digital analytics, advanced analytics, database management, reporting, and/or data visualization preferred
• Experience presenting analysis, technical concepts, or strategy in-person and virtually to a variety of audiences (internal teams, leadership, client teams including daily contacts and executive teams)

 

 

WHY CHOOSE US

 

• Generous paid time off
• 401K with company matching program as well as profit sharing and annual bonus
• Strong company culture and teams that really care about the work they are doing
• Focus on career and personal development resulting in opportunities for growth
• Awarded one of the Best Places to Work by the Dallas Business Journal which determines winners based on direct employee feedback
• Encourages work/life balance with opportunities for both remote and in-office work environments
• Diverse set of clients with interesting challenges
• Excellent hard and soft benefits including strong health & dental coverage, company service days that give us a chance to give back together, and devoted time for deep work (e.g., Deep Work Wednesdays – no meetings after 2PM)