Fatherhood Support Specialist
Hand to Hold is a national non-profit organization providing personalized support before, during, and after a NICU stay to help ensure all NICU families thrive.
As a 2022 Best Place for Working Parents® business, our dynamic, growing organization seeks a Fatherhood Support Specialist to join our team to support NICU dads virtually in either one-on-one or in group settings, all with a goal to reduce the negative impact of a NICU stay and ensure the best outcome for the entire family.
Here at Hand to Hold, you’re not just another employee, you’re an essential part of a driven, vision-inspired, and mission-led team.
If you are a great communicator, self-motivated, a self-described people person, want to do work with meaning and purpose, and like to move quickly – we want you to apply for this position!
Reporting to the Program Manager under the general direction of the Program Director, the Fatherhood Support Specialist must demonstrate an empathetic personality combined with a dynamic professional attitude to convey Hand to Hold’s mission and values. This position provides peer psycho-social support and education for NICU dads. The role requires leaning on one’s own personal experience and specific peer support training. Training to become a certified Mental Health Peer Specialist and with others on the Hand to Hold programs team will be offered to prepare for this peer support role.
A high degree of competence or expertise in technology use is necessary as communication with families is virtually performed through various platforms. This is a multi-faceted role that requires a person who is energetic, proactive, and motivated to produce consistently high-quality work, turn tasks around quickly, and communicate effectively. This position plays a role in a variety of Hand to Hold programs in order to extend services to the maximum number of NICU fathers possible.
Personal experience as a NICU father is required, and being bilingual in English and Spanish is preferred.
Virtual Support Group Facilitation
Facilitate virtual support groups using Hand to Hold’s custom support group curriculum through Zoom or other similar platforms.
Plan and prepare for each virtual support group. Tailor or develop father-focused group topics.
Provide support and encouragement to families during groups.
Track and report program data within program timelines to collect demographic information, and measure impact, satisfaction, and overall effectiveness of the groups.
NICU Dads Discussion Podcast
Work with the Marketing team to develop a content strategy for this podcast channel’s growth.
Research and manage the booking of podcast guests.
Research opportunities for Hand to Hold to be a guest on other relevant podcasts.
Coordinate recording logistics and writing podcast episode scripts/questions.
Take an active role in the outreach and marketing of the podcast channel.
Script-writing, interview scheduling, audio recording, technical proficiency, and marketing outreach related to producing and marketing the podcasts preferred.
Facebook Group Moderation
Moderate Hand to Hold’s NICU Dads' private group and grow its presence.
Provide support and encouragement to NICU fathers subscribed to the Facebook group.
Research relevant content to post and engage NICU fathers on a regular basis.
Take direction from, or collaborate with, the marketing team to post current information, and have seamless, unified branding across the organization’s communication and social channels.
Online Community Moderation
Provide support and encouragement to fathers throughout their NICU journey through Hand to Hold’s Mobile App.
Moderate specific discussion threads designed with the emotional, physical, and social needs of NICU fathers and/or engage in one-on-one chats with participants.
Take direction from, or collaborate with, the marketing team to have seamless, unified branding across the organization’s communication and social channels.
Research father-focused content that is relevant to dads with NICU experiences.
Seek input, secure feedback, and facilitate focus groups to learn what NICU fathers need for their wellness and mental health through their NICU journeys.
Participate in relevant conferences, coalitions, and speaking engagements.
Work collaboratively with staff and partners to coordinate the continuum of care for fathers enrolled in Hand to Hold programs.
Communicate with families during regular business hours, evenings, or weekend hours, depending on the work schedule set.
Contribute to Hand to Hold’s educational content, training, manuals, curricula, and other writing projects as needed.
Participate, facilitate and/or assist at Hand to Hold events.
Submit weekly and monthly reports – timesheets, expense reports – in a timely fashion.
Perform other duties as may be assigned by the Hospital Ambassador Program Manager and/or Program Director.
Bachelor’s degree or equivalent professional work experience.
Personal experience with a child or loved one in the NICU.
Certification in peer support, or willingness to begin the certification within the first 90 days.
Awareness of mental health challenges NICU parents face and willingness to complete appropriate training in this area, as well as ongoing education on racial and ethnic disparities, trauma-informed care, and other relevant instruction, both online and in person.
Ability to provide culturally competent support and education in English and Spanish.
Work or internship experience working with children and families, including those with disabilities, in health care, early childhood intervention, or maternal health care programs.
Ability to work both independently and on teams.
Ability to think proactively, address problems creatively, and take initiative appropriately.
Ability to maintain confidentiality and professionalism as an ambassador for the organization.
Demonstrated excellence in organizational, written, and verbal communication skills.
Willingness to learn and abide by best practices in peer support.
Willingness to learn and apply best practices in health literacy and medical education.
Report to the Hospital Ambassador Program Manager
Flexible work schedule
Part-time Non-exempt hourly position.
Estimated at 10-12 hours per week.
Compensation: $20 - $21/hour depending on skills and experience.
Hand to Hold is not currently able to offer part-time employee health insurance or benefits.
To apply, send a cover letter and resume to email@example.com.