A Bit About Us
ByteChek is a rapidly growing tech startup that was founded in 2020 with the mission to make compliance suck less. Our automated SaaS platform has helped our early customers of all sizes strengthen their security posture and complete cybersecurity assessments with ease.
Our talented team, distributed across the United States, thrives in a flexible and authentic remote work environment. Our core values reflect who we are and how we work:
Don’t take yourself too seriously
Pursue excellence together
When we say “people first” we mean it! In addition to offering competitive salary packages, we have structured our benefits to support the lives and well-being of our team members. A few of the ways we care for ByteChekians:
Health, dental, and vision benefits.
4 day work week - Fridays are considered a weekend
Unlimited Flexible time off, with at least 2 weeks of mandatory paid time off per year.
Flexible work hours in a trusting environment.
Creative and meaningful celebration of wins.
From our product to our work culture to our recruiting process, we strive to create an inclusive environment where people of all identities and backgrounds can be authentically themselves.
At ByteChek, we prioritize taking care of our people. We are building a team culture that is authentic, transparent, and courageous, and are building our customer success team on these same principles. We want our sales ByteChekians to be equipped and empowered to provide impeccable support to our customers, allowing our People First core value to be apparent in every interaction we have.
You are an experienced customer success professional who loves solving problems. You are empathetic, and use active listening as an effective communication tool. As Customer Success Manager, your knack for communication will allow you to build trusted relationships with your customers. You will help to solve your customer’s problems by understanding their business need and helping them to fully utilize the product’s functionality accordingly. You will work strategically and cross-functionally to reduce churn, inform the product roadmap, and increase sales.
What ByteChek can do for you:
Our ByteChek team is committed to seeing you thrive. We will empower you to support your active customers with training, support, and autonomy. You will have the opportunity to impact what Customer Success looks like at ByteChek, as you innovate new ideas for our Customer Success strategy. We will connect you with a team of authentic individuals who are eager to support you as we pursue excellence together. We will also create space for your wellness, encouraging you to prioritize your wellbeing as you grow to new professional heights as a ByteChekian.
What you can do for ByteChek:
Drive the ultimate success of our customers, including their onboarding experience, ongoing feature adoption, and renewal
Maintain a thorough understanding of the ByteChek product and speak with customers about the most relevant features for their specific business needs
Establish a regular cadence of communication with each of your assigned customers, to review status updates, KPIs, and opportunities for improvement
Provide recommendations based on customer's infrastructure and use cases, process feature requests, and engage customers in product betas, case studies, and webinars as applicable
Proactively identify new opportunities for expansion and upsell opportunities across your book of business by collaborating with the sales team to ensure subscription growth and increased solution footprint
Drive seamless onboarding processes and work cross-functionally to proactively lead successful deployments
Streamline the customer experience lifecycle through workflows and automation in HubSpot
Develop and implement tailored strategies that provide continued value to the customer, ensuring renewals and driving long-term account growth
Translate customer sentiment to internal teams and appropriately advocate for strategic product decisions.
Develop and foster a trusted advisor relationship to establish and maintain credibility
Track accounts to identify churn risk and work actively to eliminate that risk
What excites us about you:
Effective Communication: You demonstrate active listening, synthesize information, effectively communicate your ideas, and can present with confidence and empathy to varied internal and customer stakeholders.
Collaborative Relationships: You can proactively collaborate with internal & customer stakeholders to identify opportunities, address challenging situations, and navigate incident response situations. You can influence decision-makers, use discovery questions, and deliver solutions that work for the customer.
Active Learning and Continuous Improvement: You display our core value of “Pursue Excellence Together.” You are someone who is excited about developing individually and communally. You enjoy continuously learning about product features and functionality, can map explicitly-stated customer business requirements and use cases back to product features, process feature requests, and engage customers in product betas, case studies, webinars, etc., as applicable.
Self Awareness: You possess self-awareness and own accountability for responsibilities & commitments. Feedback is essential to how we work at ByteChek. You can provide, receive, consider, and incorporate actionable feedback to/from your peers and leadership.
Project Management: You can implement and execute standardized processes and tools to document customer objectives and project the health of the customers you work with. You can effectively prioritize multiple projects to manage and deliver on customer and internal expectations.
Strategic Planning and Account Management: You can develop and execute strategies for a customer portfolio, including customer engagement, risk identification & mitigation, product adoption, customer expansions, and product upgrades.
Team Player: You can proactively contribute to a positive environment that values people and excellence, courageously pursue goals, and work across teams to help refine processes and best practices.
Salary range: $85,000 - $110,000