Zartico’s mission is to empower DMOs to be better stewards of the world’s tourist destinations through improved data intelligence and decision-making. Makers of the first Destination Operating System, Zartico harnesses and streamlines complex data to provide a full spectrum of data science, benchmarking, and analytical services for use in marketing, community development, and sustainability efforts. Based in Salt Lake City, Utah, Zartico has over thirty years of experience in technology, tourism, and destination, travel, and tourism marketing.

As a  Level 2 Support Technician, your primary responsibility is to provide second-level support to Zartico Partners.  This position may provide guidance to Jr., Interns, Level 1 Support Technicians and Sr. Level Support Technicians.  This position will receive guidance from upper-level support on assignments and training.

What You’ll Do: 

• Analyze issues which have been escalated to L2

• Perform fixes on ticket which do not require L3 (Engineering)

• Escalate issues to L3 (Engineering) in a timely manner due to the severity of the issue 

• Clearly communicate status of L2 Support tickets

• Run and monitor daily jobs

• Collaborate with the Advisors/Operations/Engineers to define high-level requirements for support tickets

What you’ll bring :

Required Skills:

• Python

• Google Cloud Platform (BigQuery, Google Cloud Storage)

• SQL

• Infrastructure as Code (e.g. Terraform)CRM

  
  

• Strong Problem solving skills

Nice-to-Haves:

• 1+ years of experience as a Data Engineer or Software Engineer

• Fluency in SQL and a programming language

• A successful history of manipulating, processing and extracting value from large disconnected datasets

• Quick learner - we face new challenges every day

• Gooddata

• HubSpot

• Slack

• Google Sheets

Soft Skills:

• Strong Written/Verbal communication

• Problem solving

• Teamwork

• Maintain high customer Satisfaction

• Fast turnaround for Partner requires

Education and Certifications:

College Level Preferred - BA/BS in a quantitative or computer science field.

Why Zartico?

• We believe in a growth mindset. We are a learning organization.

• We emphasize focus because we know that to achieve big dreams, you have to execute and get the small stuff right.

• We lead with inclusion and value diversity. We believe in diversity of thought, perspective, and experience. Diversity of experience and perspectives creates a more robust product and a more beautiful world. 

• We dream in color and code. 

• We hustle. 

• We are humble and know that the sum of our parts is greater than any one of us as individuals. 

• Above all else, we do the right thing. We believe in transparency, honesty, and integrity. 

We believe travel and tourism are a force for good because it builds connection, understanding, and appreciation of our world’s cultures, history, and natural resources. We believe data and the right metrics allow us to make better decisions because transparent data helps focus on the right issues, problems, and therefore, solutions, to be better stewards of our world's most precious destinations.

We’re building a global community—one that’s safe for people of all backgrounds. We are an equal-opportunity employer where our diversity and inclusion are central pillars of our company strategy. We look for applicants who understand, embrace and thrive in a multicultural and increasingly globalized world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When you join our team, you join the Zartico family.