Client Success Manager

Meet Zartico, the world’s only Destination Operating System.

Today is the start of something new. Welcome to Zartico. If you want to be an integral part of a group of people who enjoy solving hard problems, embrace change, and love creating better communities for our clients, then keep reading.

Job Highlights

You will join the Client Experience Team and will be responsible for supporting our clients' day-to-day account management alongside our Growth Team department. You’ll be involved in all aspects of account service and our client journey, from onboarding throughout the contract as the main contact and liaison between the Client and Zartico Client Experience Team. You’ll help educate our clients through best practices, data literacy, and situational opportunities specific to them. You will promote education opportunities to keep clients engaged and comfortable using the ZDOS®.

What You’ll Do

Manage multiple clients to maintain engagement and guide their Zartico experience pre, during, and post-onboarding.
Monthly connection with clients to provide valuable content or receive feedback. Must have pointed questions to encourage conversation driven from the Client Success Plan.
Lead onboarding meetings to build rapport and define that the Client Success Manager is their Zartico point person with questions after implementation. Participate as an integral part of the onboarding process for new clients and stay with the Client through their full contract cycle.
Support clients by providing full cycle service as part of the Client Journey.
Serve as a marketing SME to help support the Growth team.
Leverage our Growth team’s SMEs for Client support, strategy and community.
Encourage clients to engage with Social Media, Community, and other training opportunities to build community and confidence in their ZDOS abilities.
Field all Client questions and enter support-related tickets as needed on the Client’s behalf.
Find a solution and provide follow-up for any questions or concerns that arise during connection meetings or received through email within a 24 hour response time.
Elevate major concerns and issues to department leads.

Lead hands-on-keyboard understanding of the ZDOS platform and Zartico services with clients.
Complete insight requests from the Client through our internal process.
ZDOS Operating system Quality Control oversight.
Assist with Support redirection and ticket follow up internally and externally when needed.
Document best practices and keep the internal WiKi up to date.

Primary Technologies Required:

Comprehensive understanding of data analytics in marketing and management.
Proficient with standard office productivity tools including GSuite, pivot tables, sheets, XLS, project management software, etc.

Experience and Mindset Needed:

7+ Years working in Account Management
Excellent communication and relationship skills
Agency experience and/or SaaS Account Management Experience
BA/BS in tourism & hospitality, business management or marketing field.
Exemplary presentation skills and relationship skills both in person and in virtual settings.
A successful history of understanding data, building insights, and connecting data to business strategy.
Passion for asking strategic questions to find the path to understanding.
Ability to use data-led insights to create a compelling storyline.
Quick learner and ability to work in a fast-paced environment - we face new challenges every day. Be nimble and pivot quickly.
Willingness to be hands-on in the execution of support needs for the client.
Must have the ability to follow steps and processes of internal SOPs for routing Client needs to collaborative departments.

Why Zartico?
Zartico is a SaaS technology company that uses data science and AI to create strategic planning and optimization solutions for destination leaders.

Zartico inspires positive change by empowering visionary leaders. Through the embrace of data-led decision-making, agile optimization, and a commitment to continuous strategic planning, Zartico guides destinations toward a future marked by innovation and excellence. This is our meaning of “Powering the Possibilities of Place.”

Destination leaders champion strategic planning as an ongoing process and use data with context to optimize actions for greater future impact as defined through our four Strategic Planning Principles. By utilizing ZDOS, destination leaders can easily apply Zartico’s principles to guide their work in moving their communities forward.

Zartico Culture
Zartico is a work-from-anywhere organization where our company values shape and guide our teams to excel despite being miles apart. We communicate asynchronously, work autonomously, and take ownership of our work, to create flexibility, trust, balance, and a sense of belonging and connection for all Zarticans. Through our open communication, shared company goals, mutual respect, and commitment to employee growth and development, Zartico creates a gratifying work environment where each Zartican is valued, trusted, and encouraged to develop personally and professionally.

Our core values at Zartico:
We believe in a growth mindset. We are a learning organization.
We emphasize focus because we know that to achieve big dreams, you have to execute and get the small stuff right.
We lead with inclusion and value diversity. We believe in diversity of thought, perspective, and experience. Diversity of experience and perspectives creates a more robust product and more beautiful world.
We dream in color and code.
We hustle.
We are humble and know that the sum of our parts is greater than any one of us as individuals.
Above all else, we do the right thing. We believe in transparency, accountability, honesty and integrity.

Zartico Benefits & Perks:
Work from Anywhere organization which provides flexibility for work and personal life
Annual All-Company Meeting in Salt Lake CIty
Health, Vision and Dental w/full subsidy for employee-only premiums
HSA & FSA options available.
Unlimited PTO (after 3 months of employment)
11 Paid company holidays
Winter Break (Dec 24th - Jan 1)
401(K) plan

We’re building a global community—one that’s safe for people of all backgrounds. We are an equal opportunity employer where our diversity and inclusion are central pillars to our company strategy. We look for applicants who understand, embrace and thrive in a multicultural and increasingly globalized world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When you join our team, you join the Zartico family.