We’re hiring! Calian is growing and looking for talented individuals to join our team.  Our diverse and inclusive team's capabilities are leveraged to solve complex problems using cutting-edge technologies.

Whether remote or in the office, Calian offers benefits and perks to support the physical, financial, and emotional well-being and your loved ones. You will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves. 

We are seeking a qualified Technical Support Customer Advocate for our Cloud & Cybersecurity Services in the UK.


Responsibilities

  • Provide remote and onsite IT support relating to technical issues involving Microsoft’s core business applications and operating systems, ensuring customer SLAs are met
  • Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Basic remote access solution implementation and support: VPN, Kaseya, and other tools
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Enter service tickets and documentation maintenance into ConnectWise system
  • Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or outages
  • Build long-lasting relationships with customers to ensure retention
  • Work with NOC Management to build regular meetings and KPI reviews to ensure that we meet our customers' needs
  • Serve as a point of escalation for business-impacting or highly visible issues
  • Support disaster recovery solutions
  • Travel to client sites as required
  • Perform other duties as required and/or assigned
  • Employee must be able to perform essential functions of the job with or without reasonable accommodation


Qualifications

  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Interpersonal skills: such as telephony skills, excellent communication skills, active listening, and customer-care
  • Ability to multitask and adapt to changes quickly
  • Technical awareness: the ability to appropriately match resources to technical issues
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment
  • Must have own transportation


EEO Statement

Calian Corp is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.


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