We’re hiring! Calian is growing and looking for talented individuals to join our team.  Our diverse and inclusive team's capabilities are leveraged to solve complex problems using cutting-edge technologies.

Whether remote or in the office, Calian offers benefits and perks to support the physical, financial, and emotional well-being and your loved ones. You will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves. 

This is a Tier 2 level resource with specialized knowledge and experience in virtualization, enterprise storage systems, replication technologies, DR architectures, storage and backup, networking, and telecommunications. This position will work closely with our team of senior engineers and infrastructure group to maintain, update, and introduce new functionality to the existing environment. This person will also assist in supporting the Windows server environment and other servers/storage infrastructure projects will be assigned as needed.

 

Knowledge/Skills/Abilities

• Handles escalations from Tier 1 teams.
• Must be available onsite during normal business hours.
• Follow standards. Update and provide documentation of current and new processes which adhere to best practices
• Document technical problems, resolutions, and processes for assigned tasks and projects
• Follow policies and procedures for change and incident management
• Professional demeanor
• Relentless focus on delighting customers, treating colleagues regardless of position with the utmost respect
• Able to interact confidently with C-level executives at Client Site.
• Organized, able to manage and complete multiple projects simultaneously
• Detail Oriented, able to apply consistency throughout the work product
• Self-Starter in addition to having the ability to work in the guidelines of given directions
• Able to work with outside vendors to troubleshoot issues and tackle problems
• Efficient, effective at producing required results in a short amount of time
• Strong communication, both written and orally (consistent, efficient, and effective)
• Follow directions yet applies judgment and can be flexible
• Team member yet knows when to work independently
• Independent, with the ability to effectively work unsupervised
• Pro-active, able to note things that need to be done without being prompted and proactively address them
• Minimal travel required

Technical Requirements

• Strong network infrastructure support and administration skills (both wired and wireless LAN)
• Excellent skills; Cisco and Meraki Routers and Switches
• Strong knowledge of firewall solutions, both software and hardware (Cisco, Meraki, Palo Alto a plus)
• Strong troubleshooting abilities, including working with clients to diagnose and resolve problems
• Strong communication skills to effectively communicate network/systems issues and resolutions to clients
• Troubleshooting VPN issues
• Strong server infrastructure support skills including Windows Server 2008, 2012, and 2016 (DNS, DHCP, on-premise, and cloud)
• Ability to work independently and manage multiple projects simultaneously
• Ability to create or update technical documentation
• Ability to manage customer expectations; must have a strong focus on customer satisfaction
• Ability to work well in a team environment, handle pressure, and manage work under tight deadlines
• Basic project management skills are a plus
• Ability to travel to client sites to work onsite as needed; Must have reliable transportation
• Occasional evening and/or weekend work may be required

• Strong knowledge of networking technologies and WAN communications including TCP/IP (routing and subnetting), QoS, SD-WAN, MPLS, IPSec, VSAT, MetroEthernet, DSL, etc.
• Strong knowledge of Layer2 and Layer3 Cisco switches i
• Strong troubleshooting skills, must be able to work effectively with technical and non-technical remote support
• Experience with Network Monitoring tools 

Preferred Minimum Experience/Education

• Minimum of 4 years in the technology field with deep hands-on experience
• Minimum of 4 years in supporting technology infrastructure
• Working knowledge of network theory required
• Experience in a managed services environment preferred
• CCNP and CCDP certification desired, CCNA Voice a plus

EEO Statement 
Calian is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.