We’re hiring! Calian is growing and looking for talented individuals to join our team.  Our diverse and inclusive team's capabilities are leveraged to solve complex problems using cutting-edge technologies.

Whether remote or in the office, Calian offers benefits and perks to support the physical, financial, and emotional well-being and your loved ones. You will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves. 

This is a Tier 3 level resource with specialized knowledge and experience in Microsoft Technologies, Azure, Office 365, Messaging Technologies, Virtualization, and Core Infrastructure services. This position will work closely with our team of Principal Engineers and Infrastructure Team to maintain, update, and introduce new functionality to the existing environment. This person will also assist in supporting the Windows server environment and other servers/storage infrastructure projects will be assigned as needed. 

Technical Requirements:  

• Ability to support, design, deploy and manage on-premise Exchange 2013 and newer

• Ability to migrate on-premise Exchange environments to Office 365

• Ability to support and manage Office 365 users & Hybrid Exchange Server Configuration

• Ability to support and manage Skype for Business 2013 and newer

• Ability to support, design, deploy and manage OneDrive for Business and SharePoint Environments

• Ability to support and manage IronPort ESA & Mimecast

• Ability to support and manage Active Directory 2012 and newer

• Ability to support and manage key services including but not limited to DNS, DHCP, File Services

• Ability to support, design, manage and deploy Azure Solutions and Services

• Demonstrated knowledge of VMware (vCenter, ESXi, and Horizon View)

• Demonstrated knowledge in the support of servers and operating systems Windows 2008 – Windows 2012 R2 and above

• Understanding of Veeam or other Backup and Replication technologies

• Understanding of networking (IP, DHCP, DNS, data center switching)

• Understanding of enterprise storage systems

• Working knowledge of Windows PowerShell scripting experience

• Knowledge of Connectwise Manage and Automate is a plus

• Knowledge of Monitoring and Management Platforms is a plus

 
Typical Experience:

• 10+ years of in-depth experience maintaining and supporting technology solutions that utilize technical skills described above

• 10+ years of in-depth experience supporting and troubleshooting a multi-server windows Domain network environment

• Experience working directly with technical engineers and practice managers as well as nontechnical end-users

 
Performance Abilities:

• Handles escalations from Tier 1 and Tier 2 teams.

• Must be available onsite during normal business hours.

• Must be available to be on-call for remote support escalations.

• Follow standards. Update and provide documentation of current and new processes which adhere to best practices

• Document technical problems, resolutions, and processes for assigned tasks and projects

• Follow policies and procedures for change and incident management

• Professional demeanor

• Relentless focus on delighting customers, treating colleagues regardless of position with the utmost respect

• Provide updates to all teams and track activity in the company CRM solution.

• Able to interact confidently with C-level executives at Client Site.

• Organized, able to manage and complete multiple projects simultaneously

• Detail Oriented, able to apply consistency throughout the work product

• Self-Starter in addition to having the ability to work in the guidelines of given directions

• Able to work with outside vendors to troubleshoot issues and tackle problems

• Efficient, effective at producing required results in a short amount of time

• Strong communication, both written and orally (consistent, efficient, and effective)

• Follow directions yet applies judgment and can be flexible

• Team member yet knows when to work independently

• Independent, with the ability to effectively work unsupervised

• Pro-active, able to note things that need to be done without being prompted and proactively address them

• Minimal travel required

 EEO Statement 

Calian is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristics protected by law.