Jump aboard the Orange Rocket Ship! 🚀
Want to be a part of a fast-growing startup that is revolutionizing the college space? ZeeMee is now consistently one of the most downloaded social apps in the world 😮, because we are meeting a real need for students. Recently featured by Apple as one of the Hottest Apps in the App Store 🔥, we are on a mission to combat isolation, depression and anxiety amongst students by empowering them to enter into real community, resulting in long lasting and meaningful friendships. 👭👫👬
If you are passionate about students and want to help create a brighter future for Higher Ed, one that is built in a shared collective experience, as opposed to a siloed journey, then this orange rocket ship is where you want to be! 🥇
At ZeeMee we partner with more than 145 colleges and universities across the country. These are colleges that have been pioneers and innovators in collective enrollment. These clients deserve the absolute best from our team and we are here to ensure their success! 💪 As we have grown rapidly, we are wanting to add yet another Director of Customer Success to the team. This position is reserved for ZeeMee Super Users on the college side that are intimately familiar with ZeeMee and can provide the best insight and strategy to our clients. 🧡Life at ZeeMee
ZeeMee is the social app for the college journey. From chat to friend finder, from roommate matching to live events, the ZeeMee app has it all. 🙌 Students can search for students with the same interests and passions before they ever even apply to a college. It is simply the best thing that has ever happened to any student. The days of awkwardly walking into the cafeteria at college and sitting by yourself are over. 👏
Over the past 4 years, ZeeMee pioneered the movement for collective enrollment in Higher Ed and has experienced exceptionally rapid growth. 📈 The ZeeMee team works remotely and you will love collaborating and working on a daily basis with some of the most fun, loving, smart and passionate people you can imagine.
We work hard at ZeeMee because there is a lot to do, but we strive to create a healthy balance for all our team and we deeply respect and honor your time with friends and family. Your mental, emotional, physical and spiritual health is more important to this team than anything else in the world! 🙏
🌍 Work from wherever you want in the world! We believe that in today’s world it is critical that you can live and work wherever you want, on your schedule and not be tracked.
💸 Salary of $65,000 - $75,000, plus commission, full benefits and stock options in a Top 100 social app.
🍷 Unlimited PTO that is fully vested in your ability to unplug and rejuvenate. Also includes team vacations, where we all rest together! No slack, no email.
🤗 Daily rhythms of rest, with deeply held convictions of the importance of not interrupting time with your loved ones, nights or weekends.
👶 Fantastic maternity, paternity and adoption leave.
🧡 Full health benefits, dental, vision, catastrophic dismemberment.
👩💻New computer and budget to deck out your home office.
Responsibilities
😊Help our partners experience great amounts of joy and delight with the product
✨Bring a joyful spirit to work everyday because you have the incredible job of working with our amazing clients
🤝Work alongside and collaborate with our phenomenal Customer Success team on Slack and calls daily
✍️Provide product feedback to the engineering team and help contribute to making the product better for our clients
📧Facilitate client success by building relationships, providing customer support and strategizing with partner institutions
🧾 Independently manage partner relationships, from onboarding to contract renewal and beyond
Qualifications
🕰 5+ years in college admissions.(If you have never used ZeeMee on campus, then we encourage you to apply for other positions at ZeeMee)
🎙Active on social channels such as LinkedIn and Twitter
🎉 Passionate about customer success and helping partners leverage ZeeMee to achieve their enrollment goals
📣 Can articulate the reason you are seeking a career in SaaS
✏️ Possess excellent verbal and written communication skills
💡 Are comfortable with ambiguity - think of it as an opportunity to try new things!
😎 Have a willingness to adapt to and embrace changing business priorities
🤩 Are eager to educate and engage both clients and colleagues
We encourage and celebrate different perspectives regardless of gender, gender identity or expression, age, race, origin, religion, caregiver status, disability, ethnicity, veteran status, or sexual orientation. Multiple points of view fuel our innovation and connect us closer to our customers and each other.
ZeeMee is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. ZeeMee's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.
*We are interested in every qualified candidate who is eligible to work in the United States.
If you are based in California, we encourage you to read this important information about our Privacy Policy for California residents linked here.