The Copier Service Technician is responsible for servicing and repairing a variety of office equipment at customer locations as a certified technical professional and is capable of handling a full workload. 

Job Duties:

·        Performs full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.

·        Performs Basic Connected Installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.

·        Performs required firmware updates to equipment via USB flash drive or provided technician laptop.

·        Performs troubleshooting and repairs or replaces equipment components as necessary.

·        Demonstrates required digital competencies associated with assigned products and level assignment.

·        Completes technical training on new equipment as assigned.

·        Effectively executes all required territory management and call handling procedures.

·        Works closely with sales partners to maximize equipment leads and upgrade opportunities.

·        Maintains and manages own parts inventory with high degree of accuracy.

·        Completes all required administrative tasks in an accurate and timely manner.

·        Complies with all company policies


·        Dependable transportation and clean driving record

·        Experience and factory certifications preferred

CopyLady Offers an outstanding compensation and benefits package, which includes:

·        Excellent salary, commission and bonuses.

·        Outstanding benefits package (incl. medical, dental, life insurance)

·        401(k) plan with matching company contribution

·        Excellent holiday/vacation plans.

·        Ongoing training opportunities.

·        State-of-the-art office products

·        Visible, exciting work supporting the sales of cutting-edge technology.