About CNF
The Child Neurology Foundation (CNF) is a national non-profit that works to support the whole child neurology community. We are the only non-profit in the child neurology advocacy space that was by physicians, and to this day we have strong physician leadership on our Board of Directors. The Child Neurology Foundation connects partners from all areas of the child neurology community so those navigating the journey of disease diagnosis, management, and care have the ongoing support from those dedicated to treatments and cures.
Our network of patients and caregivers, volunteers and advocates, researchers and clinicians is committed to helping one another along the path that leads to the best quality of care - and the highest quality of life - for every child.
CNF has been expanding steadily and is now seeking to dramatically accelerate this growth. We are looking for a Peer Support Specialist to join our team.
Position Summary
The Peer Support Specialist will advance the mission of CNF by providing comprehensive emotional support to families who have a child with chronic healthcare needs.
Essential Accountabilities
- Provide emotional peer support to caregivers of children living with neurological conditions. Communication may include phone, text, and email.
- Document conversations with families as necessary in the Unite Us platform for data tracking purposes.
- Respond to emotional peer support requests from families within 48 hours.
- Participate in training as requested.
- Regularly attend CNF meetings as requested by Manager, Programs.
- Additional assistance duties as assigned by Manager, Programs related to family support and helping families navigate resources.
Scope of Accountability
- Problem solving: Situations varied, requiring significant analysis or interpretation; general standards and practices used, but may be modified.
- Independence of Action: Existing practices are used as guidelines to determine work methods; works independently and resolves most problems without assistance.
This job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, activities, and responsibilities may change at any time with or without notice.
Qualifications
Education
- High school diploma or equivalent is preferred
Experience
- Experience providing emotional support to families who have a child with chronic healthcare needs in the child neurology community
- Proven to be highly motivated, self-directed, results-oriented, and most energized in a fast paced, multi-tasked environment.
- Familiarity with database management and ability to adapt to changing systems.
- Background providing support to families via email, phone, and text.
Additional Knowledge, Skills and Abilities
- Demonstrated excellence with working within a diverse team.
- Excellent verbal and written and interpersonal communication skills are required.
- Excellent emotional intelligence.
- Strong attention to detail is required.
- Understanding and respect for confidential information and the ability to maintain confidentiality is required.
- Strong listening skills are required.
- Ability to fluently speak Spanish is preferred.
Additional Position Information
This is a contract position.
Travel Requirements: No travel required
Location: Virtual anywhere in the USA
Schedule/Compensation: Average of up to 10 hours per month, not to exceed 120 hours annually, evenings and weekends required. Compensation is $25/hour.
Child Neurology Foundation is an equal opportunity employer.