What is InContext Solutions?
InContext Solutions is the global leader in 3D simulation software & virtual market research methodologies for retail. We harness the power of 3D to change how merchandising is done and better understand shopper behavior. We’re on a mission to bring traditional merchandising into the digital age so brands and retailers can win faster than ever before.
Who we are?
We are many things. Change makers, software developers, gamers, VR innovators, market researchers, client service fanatics – the list goes on. Together, we thoughtfully collaborate to achieve one common goal—to build the best virtual retail products in the industry and provide the maximum value to each and every client along the way.
About The Position:
Client Services is focused on delivering and managing client projects and objectives. We leverage best in class innovative technologies (ShopperMX™) to deliver high quality, scalable digital content and insights. We enable customers, through expert methodology and powerful insights, and best in class tools (ShopperMX™), to make confident and informed business decisions that yield an ongoing ROI.
We are made of up three key areas of expertise: Customer Success, Insights, and Project Operations. We utilize deep cross-functional knowledge to cohesively execute customer priorities on time, on budget and at highest quality.
As a Senior Analyst in Customer Success, you will be the main point of contact for training and support for a large portfolio of Fortune 500 clients, responsible for the user experience from kickoff to renewal. You will become an expert in our proprietary ShopperMX™ software in order to enable users to execute projects independently and provide support when needed and partner with our Virtual Solutions Sales leads. You will manage and execute standardized research projects advising clients on best practices and providing analysis of results and recommendations.
Responsibilities:
• Act as main point of contact for onboarding and training, project support, and user management within the ShopperMX™ software, including support for SMXGo Mobile App for field enablement teams.
• Understanding of best-in-class mixed reality research methodologies, with the knowledge to execute/support standardized research projects
• Partner closely with Client, Sales Team, and Account Leads to define client project work and priorities across a portfolio of clients and support sales processes
• Provides VOC feedback to product team, especially focused on feature and functionality requests and use case enablement to influence prioritization across product offerings.
• Ability to travel to client meetings/trainings 10-15% of time as needed. Qualifications and Skills
• 2-4 year’s professional experience delivering client-facing project work
• Possess a service-oriented background with experience training and supporting clients over an extended licensing lifecycle
• Comfortable with SaaS software and other project management tools
• Top notch organizational skills and attention to detail
• Dynamic communication and interpersonal skills, including the ability to effectively collaborate both externally and internally between different disciplines and personality types
• Is detail oriented and able to manage many aspects of multiple projects and multiple clients at once
• Working knowledge of CPG, Retail and/or Shopper Insights industries is preferred
Salary and Benefits:
The annual salary range for this position is $65K - $80K. Individual pay is determined by work location, job-related skills, and experience.
We offer a Full Benefits Package Medical, Dental, Vision 401k with Company Match Generous PTO Plan Bi-annual Performance Bonuses Flexible work arrangement, remote work options available
Social Responsibility:
Our DEI Action Team’s mission is to bring together the collective voices of those who can lead the way toward ongoing action, accountability, communication, education, and ownership when it comes to creating a lasting culture of diversity, equity, and inclusion.
Our Social Impact Team’s mission is to create opportunities for our employees to get involved within their own communities while embodying our core values as advocates for a better future. Our diverse team of innovators want to make a difference in the culture around them- from building cutting-edge virtual retail technology to volunteering at a local food bank.
Equal Opportunity Employer:
InContext Solutions is a company with a positive and inclusive work environment. Diverse candidates are encouraged to apply. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.