Open Position:

Coordinator, Virtual Content & Operations

Salary Range:

$55k-$65k

 

What is InContext Solutions?

InContext Solutions is the global leader in 3D simulation software and virtual market research methodologies for retail. By leveraging the power of 3D technology, we transform traditional merchandising practices and unlock deeper insights into shopper behavior. Our mission is to modernize merchandising, enabling brands and retailers to make faster, more confident decisions that drive business success.

 

Who we are?

We are a dynamic team of innovators: developers, market researchers, client service professionals, and VR enthusiasts. Together, we work to build cutting-edge virtual retail solutions while delivering maximum value to our clients.

 

About The Position

Customer Operations manages client projects and objectives across retail planning and execution and leverages best in class innovative technologies to deliver high quality, scalable virtual content and insights. We enable customers, through expert methodology and powerful insights, and best in class tools, to make confident and informed business decisions that yield an ongoing ROI. We are made up of three key areas of expertise: Customer and Partner Success, Insights, and Virtual Content & Operations. We utilize deep cross-functional knowledge to cohesively execute customer priorities on time, on budget and at highest quality.

 

The Coordinator, Virtual Content & Operations is responsible for supporting virtual content tasks, including content creation and store scenario set-up for customers under the guidance of senior team members. The Coordinator plays a supportive role in collaborating with internal teams, partners, third-party vendors, and customers, ensuring the smooth execution of virtual content operations and meeting project requirements. In addition to providing support, the Coordinator will have the opportunity to lead projects, take ownership of key tasks, and drive successful execution, all while continuing to collaborate with and support the team.

 

This role is ideal for an individual eager to learn and grow in a fast-paced environment, demonstrating proactive problem-solving and effective communication skills. The Coordinator will assist and lead in delivering high-quality virtual assets for customer-facing applications, contribute to immersive virtual store environments, and support the integration of virtual content for insights gathering, collaboration, and decision-making.

 

Responsibilities:

 

Team Support & Collaboration

  • Internal Team Coordination: Collaborate with senior team members in coordinating between internal teams, including Customer & Partner Success, Insights, and Virtual Content & Operations, to support virtual content projects.
  • Client & Vendor Communication: Facilitate communication efforts with customers and third-party vendors, ensuring expectations are aligned and tasks are clearly defined.
  • Task Management: Help manage task execution, ensuring workflows are followed, and tasks are completed on time and within guidelines.
  • Virtual Store Setup: Maintain open communication with the Insights team, aiding in the setup and integration of virtual store scenarios to support customer projects.

 

Operational Assistance

  • Virtual Content Management: Assist the uploading, configuration, and integration of virtual content assets into the ShopperMX platform, following project guidelines.
  • Project Coordination: Support project timelines and schedules, helping to track deliverables, monitor quality standards, and ensure vendor progress.
  • Vendor Interaction: Coordinate with third-party vendors, track asset delivery, and address any basic issues with guidance.
  • Virtual Store Scenario Setup: Contribute to the setup of virtual store scenarios, ensuring content aligns with project objectives.
  • Quality Checks: Assist in reviewing virtual content assets and virtual store setups, conducting basic quality checks, and flagging issues for senior staff.
  • Documentation & Reporting: Help maintain documentation related to virtual content onboarding, project timelines, and vendor interactions.

Client Delivery & Engagement

  • Client Support: Prepare virtual content for client access within the ShopperMX platform, ensuring content is properly integrated.
  • Issue Escalation: Identify and report issues related to virtual content discrepancies, delivery challenges, and scenario setups to senior team members for swift resolution.
  • Stakeholder Communication: Assist in internal communications, keeping project stakeholders informed about timelines, deliverables, and potential risks.

Learning & Development

  • Process Improvement: Learn and contribute to process enhancements for virtual content & operations, onboarding, and platform integration.
  • Platform Knowledge: Develop proficiency in virtual content management tools, 3D modeling workflows, and ShopperMX platform functionalities.
  • Cross-Department Exposure: Gain insights into how virtual content impacts customer projects, shopper behavior, and business outcomes through collaboration with other teams.

Qualifications & Skills:

  • Education: Bachelor’s degree in business, operations, digital content, or a related field (or equivalent practical experience).
  • Experience: 0-2 years of experience in content operations, project coordination, or related support roles (internships and academic projects welcome).
  • Project Support: Experience with content management systems, 3D modeling tools, or asset management systems is a plus but not required. Proficiency in Microsoft Office, particularly Excel, is also beneficial.
  • Attention to Detail: Strong organizational skills, with a focus on accuracy and meeting project specifications.
  • Communication: Good written and verbal communication skills, with the ability to support clear and concise information sharing.
  • Problem-Solving: Proactive attitude, with a willingness to learn, ask questions, and collaborate effectively with teams.
  • Time Management: Strong ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.

Salary and Benefits

The annual salary range for this position is $55k-$65k

Individual pay is determined by work location, job-related skills, and experience.

 

We offer a Full Benefits Package

Medical, Dental, Vision

401k with Company Match

Generous PTO Plan

Performance Bonuses

Remote Work from Home

 

Social Responsibility

Our Social Impact and Inclusion Team’s mission is to bring together the collective voices of those who can lead the way toward ongoing action, accountability, communication, education, and ownership when it comes to creating a lasting culture of diversity, equity, and inclusion.

 

Our Team’s mission is to create opportunities for our employees to get involved within their own communities while embodying our core values as advocates for a better future. Our diverse team of innovators want to make a difference in the culture around them- from building cutting-edge virtual retail technology to volunteering at a local food bank.

 

Equal Opportunity Employer

InContext Solutions is a company with a positive and inclusive work environment. Diverse candidates are encouraged to apply. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status

 

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