Tailwaggers Retail Key Holder / Manager (Los Angeles)

1929 N Bronson Ave

(google map)

compensation: compensation: starting at 17.00 to 19.00 depending on experience.
employment type: full-time

Key Holder - Must have a fond devotion and ABSOLUTE PASSION for pets

Be among us with a commitment to greatness with an attitude of pride and willingness to go above and beyond to separate an act of mediocrity with the achievement of excellence by helping others.

We are your local friendly neighborhood pet store with mind, body, soul, and woof to meow in mind.

As a team members at Tailwaggers, we take pride in the work we do and the services we offer. We believe that creating a happy, holistic, and healthy lifestyle is crucial to the physical and mental wellbeing that helps our companion friends to flourish and thrive within our community and beyond it.

At Tailwaggers, your family is our family. We strive to be educators on our products, offer solutions to problems you hadn't realized you have, and help resolve the ones you already knew of. Your pet is like our pet, we want the best for them and want to help to create an outstanding life for them.

We are looking for a devoted, gregariously extroverted individual to assume the role of retail associate or Keyholder. This position will maintain insistence to represent Tailwaggers to communicate our values to our customers through extraordinary customer service and vastly comprehensive product knowledge.

The essence of the responsibility of the retail associate is to build an authentic relationship with every patron that steps into our store and create an honesty of pet lovers and enthusiasts that are in common with our yearning to create a happy holistic lifestyle.

The individual in the Key Holder position will make a distinction of having the best interest of each furry friend in mind to help further build and motivate a healthy style of living. The devotion to emanate a caring sense of community for our patrons joined with personal honor in the way of doing what you do is what Tailwaggers is expecting from this exclusive individual.

Tailwaggers ideal candidate...



Must be an extrovert who loves engaging and serving customers

Must believe in a standard higher than currently considered

Must yearn to extend their knowledge base by learning about different products and pets

Must have a high level of dedication to learn

Must be a self motivator and committed to excellence

Must have excellent oral and written skills

Must have an infectious positive energy with customers and our team

Must have a high level of attention to detail and cleanliness

Must be flexible, punctual and reliable

Must be able up to lift 50lbs

Must be able to work independently and in a team setting

Must be willing to deal with a multitude of patron types

Must be able to handle a fast paced, high stress environment

Must be a self motivator and quick learner

Must be able to open and close the store

Must be able to manage customers and staff

"Besides pride, loyalty, discipline, heart, and mind, confidence is the key to all the locks." - Joe Potemo

The retail key holder team member will...

Be the pinnacle of excellent customer service, communicating with staff, and have the persuasion of the Tailwaggers sense of animal-loving community and core values.

Ensuring that every customer leaves happier than when they entered and left feeling exuberantly engaged not only by going beyond their expectations but far exceeding them.

Have the highest level of knowledge of the services offered and our products with the ability to communicate them with confidence.

Demonstrate understanding and communicate effectively the importance of a healthy diet and how a better option can change the life of a companion animal.

Perform sales transactions harmoniously to Tailwaggers policy and procedure, including merchandising, conducting exchanges and returns, and operating our retail cash registers

Understanding of our grooming salon pricing and packages as well as the benefits of hygiene for healthy pets

Ensuring the cleanliness and organization of the store in a timely manner

Take part in inventory control under the supervision of Inventory Supervisors, Assistant Managers and Managers

Perform Tailwaggers' opening and closing procedure to our standard of expectation

Openly communicating with all departments for clarity in understanding to exceed standards and expectations of our clients

Have the willingness to work events before, during, and after hours pertaining to adoption, rescue, or non-profit charity purposes.

Perform regular as well as delegated duties

Tailwaggers Job Perks!

-Medical, dental, and optional vision plans for full-time employees

-Pet Insurance 
-15% off all food and supplies excluding services
-Employee rates on grooming/daycare and exterior services
-Monthly allowance for your specific pet(s)
-Get to work in a place where there we are all like a good family and there are always CUTE puppies!

Company Description

We are an upscale, upbeat, healthy, happy, holistic pet products and service store. As our company grows, we are always looking to add new members to our team's family. We have three locations, Hollywood, Larchmont Village and West Hollywood

We look for people who can help us grow as a company, want to grow along with us, and stay long term. With that said, our enrolling efforts are very particular to find this unique individual.

We realize our success is based on our team members. Without the unique individual charm, charisma, and quirks that stand out of the Tailwaggers atmosphere, Tailwaggers would not exist. With that said, we are enamored to promote within the company and spend time and resources to cultivate this potential for each team member's growth and achievements. We are ecstatic to see our staff members gain experience; grow their skills set and confidence both professionally and personally.

"Only if we understand can we care. Only if we care will we help. Only if we help shall they be saved." - Jane Goodall

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