San Francisco Bay University (SFBU), a nonprofit, WASC-accredited, university situated in the heart of Silicon Valley in Fremont, California, seeks an innovative and experienced IT Student Assistant SFBU’s mission is to offer inclusive, innovative, and inspirational education for lifelong careers and our vision is to set the standard as a national model of higher education in service of the common good.

 

At SFBU, students come first. We prioritize students’ needs by fostering personal engagement among students, faculty, and staff. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice. We encourage you to learn more about SFBU by reviewing our strategic plan at https://www.sfbu.edu/strategic-plan .

 

 

Position Overview:

The Student Assistant will provide project assistance for University Operations IT staff in support of our campus community.

 

 

Duties and Responsibilities:

  • Provide first-level technical support to faculty, staff, and students for hardware, software, and network-related issues.
  • Assist with classroom and office technology maintenance, performing routine checks, and reporting technical problems as needed.
  • Support the setup, configuration, and troubleshooting of audiovisual equipment for classrooms, meetings, and events.
  • Perform data entry and assist in tracking IT equipment and supplies inventory.
  • Help prepare user manuals and assist in conducting user training sessions to improve technology adoption and ease of use.
  • Follow IT department policies and procedures to ensure security and compliance with university or company standards.

 

Knowledge, Skills, and Abilities:

  • Strong verbal and written communication skills, with the ability to convey technical information clearly.

  • Proficiency in MS Word, MS Excel, Google Mail, Google Calendar, and Google Docs.

  • Maintain a professional appearance and attitude 

  • Providing excellent customer service

  • Basic understanding of computer systems, networks, and troubleshooting.

  • Willingness to learn and adapt to new technologies and processes

 

Minimum Qualifications:

  • Be a full time student at SFBU

  • Have a high school diploma

  • Previous experience in an IT support role (preferred but not required).

 

Work Environment & Physical Demands:

  • Job duties typically performed in an office environment.
  • Physical demands may include lifting up to 40 lbs, bending, and sitting.
  • The employee is occasionally required to sit or stand for long periods.

 

This position will be 1 to 4 days a week for 4 to 5 hours a day (no more than 20 hours per week).

 

Salary Range: $18-$22 per hour; part-time; non-exempt.

 

 

Application Process:

For full consideration, please submit your completed application by  [Need date, 2024].

 

This position description is not intended to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

 

SFBU is an Equal Opportunity / Affirmative Action Employer: SFBU is committed to providing equal employment opportunities for all employees and applicants for employment. SFBU does not discriminate in employment opportunities or practices based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other characteristic protected by law.

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