The Organization

Small businesses uplift communities and anchor local economies, while creating opportunities for themselves, their families, their employees, and our neighborhoods. Yet entrepreneurs who are people of color, women, and immigrants often struggle to secure capital and resources, as they are systematically shut out from traditional financing. 

Accion Opportunity Fund is an unparalleled financial support system that provides these small business owners with access to capital, networks, and coaching. We work to build inclusive and accessible options for these determined business owners. For over 25 years we have served a client base that is nearly 90% women, people of color, or immigrants. 

In addition to providing resources and loans to small businesses, we also conduct original research, advocate for policy changes, and finance community construction projects in low-income neighborhoods through our New Markets Tax Credit program.

Together, we are building a diverse, vibrant community where opportunity, knowledge, and access to capital are within reach.

For more information about us, visit https://aofund.org/

The Role

The Quality Assurance Engineer will be responsible for overseeing the delivery of new software features and upgrades in our loan origination system and will drive our organization to greater efficiency.  The Quality Assurance Engineer will also provide technical support to agents interacting with our loan origination system.

The primary software you will be supporting in this system is a Salesforce managed package called Cloud Lending.  You will also work with a wide range of third-party applications supporting Accion Opportunity Fund’s lending operations.

In this role, you will work closely with Salesforce developers, database engineers, and product managers.  This role reports to Accion Opportunity Fund’s Director of Product Management.

Key Responsibilities/Accountabilities

Testing

  • Automating and managing unit regression tests in multiple sandbox environments for our Salesforce loan origination system and Customer Portal
  • Automating and managing end-to-end UAT regression test cases in multiple sandbox environments for our Salesforce loan origination system and Customer Portal
  • Adding and refactoring unit and end-to-end UAT test cases with new software developments
  • Maintaining Bitbucket code repository with version control for unit and end-to-end UAT test cases
  • Developing and managing test plans for new software development
  • Collecting and resolving end-user testing feedback for new software development
  • Maintaining and managing test data (e.g., Experian Star Data)
  • Maintaining and updating end-user training material with any new software development
  • Creating and maintaining technical documentation  


Technical Support

  • Providing technical support to agents interacting with our loan origination system
  • Providing severity and scope analysis of issues, inquiries, and requests
  • Providing a concrete explanation of resolution to issues
  • Providing feedback to improve overall SLA goals and outcomes
  • Educating and empowering agents on self-task performance and investigations
  • Managing and improving knowledge base with self-service resources for agents
  • Managing relationship with third-party vendors for escalated support issues
  • Designing production support procedures, policies, and documentation
  • Serving as subject matter expert for our Salesforce loan origination system


The Person

Highly qualified candidates will share Accion Opportunity Fund’s commitment to its mission and will embody the organization’s core values bringing a broad range of skills and experience including, but not limited to:


  • 3+ years of experience as a software engineer or quality assurance engineer
  • Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor
  • Bachelor's Degree from an accredited university. A combination of education and experience may be considered
  • Demonstrated knowledge of testing best practices, version control practices, and defect management practices
  • Mastery of testing tools
  • Expertise in Salesforce development, administration, and configuration
  • Broad and extensive understanding of software development (SDLC) with experience in Agile/Scrum
  • Knowledge of:
    • Languages: C, C++, Java, Apex, SQL, PL/SQL,SOQL, SOSL
    • Web languages: REACT, HTML, CSS, JavaScript, JQuery, SOAP, REST, SWDL
    • Data migration Integration: SOAP (Partner and Enterprise WSM), REST, DBAmp
    • Databases: MYSQL, Oracle, MS Access
    • Testing tools: Selenium, Katalon, Cucumber
  • Superior written and verbal communication skills
  • Detail-orientated and highly organized
  • Collaborates well with other team members to solve complex technical challenges


Preferred Qualifications

  • Professional experience in the financial services industry


Perks & Benefits

Our mission is what motivates us to come to work each day. We know that happy employees are productive employees, which is why we offer a comprehensive benefits package that includes:

  • Competitive salary commensurate with experience.
  •  An environment that values work-life balance.
  • 100% company-funded Medical, Dental, Vision, Life & Disability coverage for employees (Based upon your plan selection). 90% company-funded dependent coverage (Based upon your plan selection).
  • Voluntary benefits with payroll deduction for Supplemental Life & AD&D insurance, Auto/Renters/Homeowners insurance, Pet Insurance and Legal plans.
  • Tax-deferred & Roth 403(b) Retirement Plan with employer match. Employer match increases with tenure.
  • Paid vacation days (increased with tenure), 12 paid holidays, and 10 Sick days, and family leave days per year.


Diverse candidates are encouraged to apply, especially BIPOC.

                       Accion Opportunity Fund is an Equal Opportunity Employer https://aofund.org/

This position has been filled.