Support Specialist
Green River’s Support Specialist will work with our clients to understand software issues they are facing, help determine underlying problem causes, answer technical questions, and work collaboratively within our broader project team to help resolve more complex system challenges. This position will largely focus on our open source homeless data integration platform.
Incorporated in 2000, Green River is a custom web application development firm with a strong engineering focus and dedication to “software and analytics for a better world.” Our company enjoys a collaborative atmosphere and values a workplace where you can learn and laugh, and we have exceptionally long-term relationships with both staff and clients. Our primary offices are in Brattleboro, Vermont, and we have distributed staff living and working around the country. The open source homeless data integration platform we support, Open Path, is currently used by communities and organizations nationwide, including non-profits, municipalities, and state government. We work with the City of Boston, the Commonwealth of Massachusetts, Allegheny County, PA, Michigan Coalition Against Homeless, the Texas Homeless Network, and many others. We believe in our clients’ work and are committed to being good partners in their success.
As a Support Specialist, you will:
- Gather information from users to understand their questions and needs
- Triage and help resolve urgent issues
- Enter tasks in our internal work tracking system with particular attention to detail and scope
- Work with engineering staff on tasks as required
- Track and communicate progress on software issues to clients
- Participate in team work sessions, including user experience and discovery processes with clients
- Participate in the quality assurance testing of all software releases
- Write and maintain documentation and software release notes
- Help with data processing issues and analysis
We’d love to hear from people with:
- Experience with Homeless Management Information Systems (HMIS)
- Understanding of web application development processes
- Ability to communicate with technical and non-technical people
- Strong organizational, interpersonal, problem-solving, presentation, facilitation, and follow-through skills
- Comfort with change
We offer a competitive salary, health insurance coverage, 5 weeks paid time off, and retirement benefits.
To be considered for this position, please submit your cover letter and resume.
Green River is an Equal Opportunity Employer. In accordance with our beliefs and Title VII of the Civil Rights Act, Green River will not discriminate against employees or clients based on race, creed, color, ethnic origin, nationality, religion, gender, sexual orientation, gender identity or expression, age, or disability.