Acts in an administrative support role for financial advisor. Tracks sales activity, referrals, and results. Responds to customer requests and provides requested information or required actions. Provides general clerical and operational support. Reports to office manager and financial advisor. Works on projects/matters of limited complexity in a support role. Work is closely managed. Requires a minimum of 4 years of related experience. Ideal for anyone who has worked as support for following industries: life insurance, investment, real estate, tax preparation, P&C insurance, health insurance.  College degree (4 years preferred) OR equivalent of life experience.  Education will be verified as well as two personal and two professional references.

Responsibilities

  • Administrative Tasks:
    • Prepare and publish correspondence, including Advisor’s emails
    • Oversee the daily operation of Advisor’s office
    • Answer multiple phone lines
    • Maintain digital filing system
    • Interface with clients, advisors, vendors and professional contacts
    • Send gifts and/or cards to clients
  • Scheduling:
    • Maintain calendar for Advisor: schedule appointments, meetings and seminars
    • Arrange travel for Advisor
  • Licensing & Compliance:
    • Maintain records of Advisor’s current licenses. Process new and renewal licensing requests.
    • Assist Advisor with periodic on-site audits; collect data and maintain records required for quarterly transaction reporting; and assist Advisor with submitting data.
    • When required, forward outgoing correspondence and marketing materials to the Agency Compliance Officer for approval and maintain physical files per retention requirements.
  • Client Servicing (For Non-Registered Assistant I)
    • Annual Account Reviews - schedule meetings with all Advisory clients. Record Advisor recommendations and file into appropriate reporting systems.
    • Support for new & ongoing financial consultations.
    • Prepare presentation items for Advisor meetings (illustrations, educational materials, prospectuses and applications, bound presentations, etc.)
    • Inform clients of policy changes (including addition of riders, removal of riders, policy reinstatements, rate improvement, exercise of policy option, title change, conversions, reduction of coverage, age correction and dividend change)
    • Keep up-to-date client records with regard to case notes, address changes, and payment changes
    • Insurance claims processing
  • Competencies & Skills
    • Strategic thinker a must!
    • Problem solver -must be able to track down solutions and take ownership of a problem until resolution is achieved
    • Detailed oriented while keeping the big picture in view
    • Team player and goal oriented
    • Establish priorities and work to achieve team’s business goals
    • Effectively use technology: information systems & databases, Internet-based research, email correspondence, online advisor tools, etc.
      • Familiarity with Guardian Insurance and Park Avenue Securities systems preferred, especially the Living Balance SheetTM, SmartOffice
      • Social Media experience including LinkedIN, Seismic LiveSocial, and Facebook
    • Commitment to and focused on customer service
    • Excellent written presentation, verbal and interpersonal skills
    • Organization, time management and planning skills a must
    • Independent and unsupervised work abilities
    • Fully versed in Microsoft Office 365 Suite and Adobe
    • Knowledge of insurance product designs preferred; ability to learn new systems and processed required paperwork
    • Skills Test and Work Style Test will be given prior to final offer being made
    • Life Insurance and Health Insurance Licenses required (must be in good standing and active for at least 4 years)

 

 

ADDITIONAL COMPENSATION INFORMATION 

Positions are HOURLY with a 90-day probationary period.

AFTER 90-DAY PROBATIONARY PERIOD:
• Initial rate of pay increase review
• Vacation accrual at 10 business days per year
• PTO (unpaid) 5 business days per year

• 10 Paid Holidays per year

• Employer provided lunches 

• All required on-going CE and training is employer paid

• Employer paid health insurance 

• FSP (Society of Financial Professionals) Group Benefits (limited underwriting)
• Safe Harbor 401k and Discretionary Profit-Sharing Plan
• Client Referral Bonuses

• Employer-provided technology (laptop, printer, monitors, cell phone)

AFTER ONE YEAR OF EMPLOYMENT:
• Subsequent annual rate of pay review

 

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