ABOUT THE ORGANIZATION

 

New Immigrant Community Empowerment (NICE) is a community-based, nonprofit organization dedicated to empowering immigrant workers by organizing their individual and collective social, economic, and political power to seek justice in life and at work. Our approach combines a robust workforce development program, including training & certifications, political education on worker rights & job search and placement, and holistic wraparound critical supportive services for new immigrants. Founded in 1999, NICE serves over 15,000 immigrant workers annually, including recent immigrants. From construction workers, day laborers, restaurant workers, and cleaning and hospitality workers, NICE organizes the future workforce - whether they have been New Yorkers for 20+ years or are just arriving at NICE.   

 

In recent months, NICE has developed a unique life and workforce development program for immigrant workers: NICE’s Pre-Apprenticeship for Life & Work (APLW). This program  weaves together the foundational elements for integration by building immigrant workers’ personal and professional skills to thrive while contributing to NYC. 

DUTIES & RESPONSIBILITIES

  • Gather supporting documents (internally and from NICE Members in person, via email or phone), complete the administrative tasks related to their Professional Certifications and Licenses, and submit that information to federal, state, and local government agencies—typically associated with NYC DOB Approved Course Providers and others. 
  • Execute related to the issue of NICE Professional Certifications and Licenses, such as  OSHA/SST training classes, and managed data entry and other record-keeping tasks.
  • Maintaining confidentiality of all documents and properly transporting, filing, and discarding confidential documents according to organizational, contractual, federal, and local regulations.
  • Updated NICE Members' profiles in our internal database and with government agency platforms like NYC DOB Training Connect.
  • Frequently communicate follow-up with NICE Members, trainers, instructors, and government agencies to confirm accurate document filling and make necessary corrections, ensuring the process is completed on time.
  • Process and submit professional certification, license documentation, and applications with correspondent agencies, managing the timeline or estimated completion date to ensure all applications are approved on time.
  • Perform data entry of all related information accurately and efficiently to maintain up-to-date records of NICE Members’ Professional Certifications and Licenses.
  • Manage the collection and maintenance of related documents, physical and electronic files, and upload them to the organization’s databases and related government portals.
  • Ensure the file storage in internal and external data systems are up-to-date and organized, and relay the latest information relating to permit submission.
  • Pick up replacement cards at different government agencies.
  • Assist in the intake and registration of NICE members entering Pre-Apprenticeship for Life and Work.
  • Efficiently execute the distribution of student professional certifications and licenses to NICE members.
  • Assist in organizing project-related events, such as audits, site visits, and inspections from government agencies.
  • Tracking and reporting progress while performing technical duties with the Division Director and Coordinator, such as timelines, issues, and student cards. 

 

Administrative Tasks

  • Primarily interface with visitors and members at the Workforce Development Division.

  • Welcome and announce members, visitors, and others appropriately and direct them to the right person in the division or other parts of the organization.

  • Communicate and handle professionally and accurately any phone inquiries from members, government agencies, community stakeholders, and coworkers reflecting the organization's values over the phone, email, online, or in person to determine the nature of business.

  • Provide accurate information, such as an address, directions, website, and other information, to all those who approach NICE by phone, online, or in person.

  • Route telephone calls and direct them to the appropriate division or other parts of the organization.

  • Providing clerical support to the Workforce Development Division, including filing, photocopying, mailing, and maintaining physical files, updating clients' profiles, and assisting with supporting documentation related to the division.

  • Organize and prepare materials needed for meetings and division events.

  • Perform or assist in preparing and drafting division and organizational documents.

  • Responsible for the administrative needs of the Division, including purchase requisitions and other related matters.

  • Be well-informed of NICE’s other services and refer members to appropriate services. 

 

Data & Reporting - tasks related to organizational database

  • Gather and compile data from NICE members following legal, contractual, ethical, and organizational standards. Ensure accurate entry and maintenance of reliable physical and electronic files and detailed case notes in compliance with legal, contractual, ethical, and organizational standards and requirements.

  • Assist in preparing accurate and professional division reports, files, statistics, impact statements, and success stories for funders, advisory committees, the Board, and others on time. 

  • Assist the division’s staff in completing and maintaining tracking systems for external and internal case referrals, including satisfaction surveys and assessment results.

 

Other Responsibilities

 

  • This role will collaborate with other divisions to advance the organization's vision, mission goals, and objectives.

  • Ensure confidentiality and privacy of all NICE Members' information in compliance with legal, contractual, ethical, and organizational standards and requirements.

  • Maintain appropriate and professional boundaries/relationships with clients at all times.

  • Attend professional training in your related field periodically to stay abreast of current professional trends in your field and the positions you hold.

  • Assist with organizational activities as needed.

  • Other responsibilities may be assigned and required to be performed by the emerging needs of the division and participants. 

 

QUALIFICATIONS

 

  • A high school diploma and at least three years of workforce development experience. A bachelor’s degree in a related field will be considered over experience.

  • Previous experience with administration in certifications and professional licenses.

  • Must have a strong customer service focus and the ability to work independently in a dynamic environment with changing priorities.

  • Ability to work independently and manage multiple responsibilities in an active and high-volume environment, excellent time management, and administrative skills.

  • Computer literacy, with proficiency in Microsoft Office applications or Google Workspace, is required.

  • Knowledge of Salesforce and other related platforms is preferred.

  • Ability to utilize multiple government platforms such as NYCDOB Training Connect, among others, or quickly learn to use.

  • Excellent research and writing skills and ability to communicate with a diverse audience.

  • Experience working with immigrant communities, especially immigrants who identify as LGBTQIA+, survivors of violence, and dealing with trauma. 

  • Exceptional interpersonal, communication, and customer service skills, with the ability to manage relationships at all levels.
  • Bilingual: strong English and Spanish (strong written and verbal communication skills in both languages).
  • Proven ability to lead and inspire teams, drive results, and navigate complex and sensitive labor situations.
  • Excellent organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines
  • Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
  • Ability to work independently and as a part of a team.
  • Attention to detail is crucial for maintaining accuracy in documentation and reports.
  • Proven capacity to work productively in highly collaborative settings and coordinate multiple stakeholders' needs.
  • Commitment to promoting diversity, equity, and inclusion in labor relations practices and training programs.

 

COMPENSATION AND BENEFITS

Schedule: Monday-Friday, 9 AM to 5 PM, may require you to work evenings and weekends.

Type: 

  • Hourly, non-exempt

  • Hourly rate: $22.44 to $26.52

  • Pay Scale: Associate

  • Requires physical presence on the job site (categorized as an essential employee)

  • Represented by ALAA - UAW Local 2325

 

Benefits: NICE provides its employees with company-paid life, medical, dental, and vision insurance plans. The company also offers a variety of additional insurance plans, which allow for more personalized coverage. Additionally, NICE allows employees to participate in a 401k plan with a 2% employer match.

 

Paid Time Off: 2 weeks sick leave, 4 personal days, 3 weeks vacation in first year, 12 holidays.

 

To apply, please send a resume and cover letter explaining your interest in the position. Visit: www.nynice.org 

 

EQUAL EMPLOYMENT OPPORTUNITY

 

NICE is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information, or other characteristics or any other basis prohibited by applicable law. 

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