POSITION SUMMARY:

 

A Senior Universal Banker Floater will be responsible for providing backup teller operational coverage and assistance to all our Universal Bank branch locations. Employees in this role are expected to perform over-the-counter teller transactions and new account duties to meet customer’s financial needs under branch management supervision.

 

DUTIES AND RESPONSIBILITIES:

 

The duties of this role encompass a variety of financial transactions such as the tasks listed below:

  • Travel requirement 80% of the time or as needed
  • Receives and processes checking and savings deposits and requests for withdrawal of funds.
  • Processing check-cashing transactions
  • Address customer account related inquiries.
  • Answers customer inquiries regarding bank policies and procedures.
  • Directs complex questions to Operations Branch Supervisor or Operations Branch Manager.
  • Conduct Safe Deposit Box entry maintenance.
  • Balances cash, Automated Teller Machine (ATM), night-drop deposit and daily work
  • Assists branch in record retention files of various records for checking, saving accounts and treasury management products.
  • Processes incoming and outgoing wire transfers.
  • Process loan payments as received.
  • Ensures new accounts are opened and serviced in accordance with Universal Bank policies and procedures.
  • Setting up Individual Retirement Account (IRA) and processing contribution or distribution request
  • Keeps up to date on procedure changes and government regulations
  • Under supervision of Operations Branch Supervisor, complete monthly, quarterly, semi-annual, and annual branch certifications
  • Maintains proper control over account numbers and signature cards & all customer personal information and documentation according to current procedures.
  • Handles complex or unusual customer correspondence relating to services or new accounts.
  • Log, sort and distribute daily correspondence if assigned.
  • Acts as a check and journal signer and reviews all transactions requiring approval for adherence to policy and procedure.
  • Reviews the Safe Deposit area (if applicable) from time to time to ensure that procedures are being followed.  Reports any deficiencies to his/her supervisor.
  • Ensures the accuracy of branch records.
  • May engage in business development activities by soliciting new accounts in the branch’s geographical area and attending to the needs of current and prospective customers on a variety of matters.
  • Establishes and maintains relationships with current and potential customers in anticipation of increasing deposits and fee income from the sale of financial products.
  • Adheres to all BSA/AML (Bank Secrecy Act/Anti-Money Laundering) policies and procedures, including but not limited to the processing of CTRs (Currency Transaction Reports), SARs (Suspicious Activity Reports) and MILs (Monetary Instrument Logs).
  • Receives daily assignments and direction from Regional Branch Manager, Operations Branch Manager, or Operations Branch Supervisor
  • Maintain current knowledge of applicable Federal regulations, including Bank Secrecy and Know Your Customer (CIP) principles.
  • Performs other duties as assigned or requested by the branch management.
  • Adheres to Universal Bank’s Red-Carpet customer service standards.
  • Maintain a friendly, positive attitude and professional demeanor with new and existing customers.

 

 

 

QUALIFICATIONS:

  • Thorough knowledge of checking and savings accounts, services, and operations.
  • Strong Written and Oral Communication skills- Must be able to communicate effectively with all customers, supervisors, and peers.
  • Strong analytical skill
  • Strong system Skills, Proficiency in Word, and Excel
  • Strong Personal Relations Skills
  • Capable of direction of staff activities and motivation of personnel.
  • Ability to resolve complex customer issues by offering solutions
  • Must have reliable transportation 
  • Must be able to work on weekends, if necessary
  • Capabilities to balance, count money, and make basic arithmetical computations.
  • At least six months of recent customer service experience  
  • At least six months of recent cash handling experience
  • At least six months of previous teller experience
  • At least six months of previous new accounts experience in a banking institution
  • Bilingual in Mandarin and English OR bilingual in English and Spanish