Technical Analyst  - Full Time / Hybrid, Florida 

Organization Overview

The Association of Latino Professionals for America (ALPFA) is a pioneering and influential organization dedicated to enhancing the leadership and status of Latino professionals across every sector of the global economy. With a rich heritage and a forward-looking approach, ALPFA is a hub of professional development, and community enrichment catering to both its student and professional members.  ALPFA's primary goal is to positively impact Latino lives at every stage, from education and career readiness to leadership and retirement, through targeted programs, mentorship, and active community engagement, thereby contributing to societal progress.

 

Position Summary

The Technical Analyst plays a crucial role in optimizing ALPFA’s technology ecosystem by ensuring it is robust, secure, efficient, and aligned with business needs. This role is responsible for managing the full technology lifecycle—from evaluation, optimization, and implementation to support and eventual retirement.

As a key technology driver, the Technical Analyst will empower ALPFA employees with efficient technology solutions, optimize platforms for seamless operations, and provide data-driven insights to support strategic decision-making. The role requires collaboration across departments to ensure ALPFA’s technology investments deliver maximum value and enhance operational efficiency.

This position reports to the Chief Information & Technology Officer (CITO).

Travel Requirement: 10% - 15% 

Responsibilities

Technology Lifecycle Management & Support

  • Own the full lifecycle of technology resources, including needs assessment, evaluation, selection, implementation, maintenance, and retirement.

  • Provide technical support (Levels 1-3), troubleshoot issues, and escalate complex problems as needed.

  • Collaborate with third-party vendors for technology support and optimization.

  • Maintain up-to-date documentation on systems, processes, and technology procedures.

Access Management & Security

  • Manage user roles, permissions, and access control across platforms, ensuring data security and compliance.

  • Implement access management best practices and support cybersecurity initiatives.

  • Standardize user access management processes and implement a robust access control system.

Technology Optimization & New Implementations

  • Continuously evaluate existing platforms, identifying opportunities for streamlining, enhancement, and integration.

  • Research, evaluate, and recommend new technologies that improve efficiency and support business growth.

  • Assist with operational tasks such as system configurations, data migrations, and automation initiatives.

Reporting & Data-Driven Insights

  • Develop and maintain reports and dashboards to monitor technology performance, usage trends, and operational impact.

  • Use data-driven insights to inform technology investment decisions and enhance decision-making processes.

  • Identify and implement at least two key technology improvements that increase efficiency or reduce costs annually.

Collaboration & Cross-Departmental Support

  • Work closely with departments including IT, Finance, and Operations to provide tailored technology solutions.

  • Ensure user satisfaction by reducing ticket resolution time and improving adoption of new technologies.

  • Act as a bridge between technical capabilities and business objectives.

Basic Qualifications

  • 5+ years of experience in IT infrastructure, systems, or technology operations.

  • Bachelor’s degree in Computer Science, Information Systems, or related field (equivalent experience or certifications accepted).

  • CompTIA Security+ and Salesforce Administrator certifications are highly valuable and may substitute for a degree.

  • Strong troubleshooting, problem-solving, and project management skills.

  • Experience with cloud platforms (AWS, Salesforce Service & Sales Cloud).

  • Ability to communicate technical concepts to non-technical audiences.

  • Experience with access management, security best practices, and reporting tools.

Preferred Attributes

  • Experience with scripting or programming languages (Python, PowerShell).

  • Knowledge of ITIL or other IT service management frameworks.

  • Familiarity with Google products (G-Suite, Google Looker Studio, Google Analytics), Cvent, Github, & Monday.com.

  • Vendor management experience.

  • Experience with AI, data visualization, and machine learning concepts.

Salary & Compensation

Base Salary: The position offers a competitive starting salary of $75,000 - $100,000

Comprehensive Benefits Package: In addition to the base salary, the role includes a benefits package, which encompasses:

  • Healthcare Coverage: Full medical, dental, and vision insurance plans to meet the diverse needs of our employees and their families.

  • Retirement Savings: A 401(k) plan with a healthy employer match to help you invest in your future.

  • Paid Time Off: Generous vacation, sick leave, and holiday schedules, giving you the time you need to relax and recharge.

Professional Development: Opportunities for growth and advancement through training programs, workshops, and educational assistance to further your career.

Limitations & Disclaimer 

This job description does not represent an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks and duties may differ from the job description, as assigned.

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