We are seeking to staff an immediate position for an IT Support Rep in the Memphis, TN area.

The IT Support Rep responds to and will be the first level of support for all technology hardware, software, and network related problems. This position will have daily interaction with our educational/school clients.

The duties of the IT Support Rep will include but are not be limited to the following:

  • Install, configure and upgrade computer hardware, peripherals and software.
  • Diagnose, repair and maintain hardware, peripherals and software systems.
  • Provide technical support to school staff and school sponsored technology provided to students.
  • Work with remote Network Operations Center to manage and support server based information and communication systems (SIS, E-Mail, Library, Web, etc).
  • Work with and help coordinate service contract with outside vendors.
  • Inform appropriate personnel of technology related problems and issues that arise within the school.
  • Maintain up-to-date accurate records for inventory and repair/maintenance work performed within the school.
  • Perform preventative maintenance on school technology equipment.
  • Provide technology assistance to staff and students for support of student centered learning.
  • Perform other relevant duties as identified that support the mission and vision of the school.


QUALIFICATIONS

Education/Certification: High School diploma or equivalent plus two years of education desired. Certification in technology repair (A+ certification a plus) and/or equivalent job experience required. Work within an educational environment considered a plus.

Experience: Demonstrated aptitude or competence for successful fulfillment of assigned performance responsibilities.

Special Knowledge/Skills:

  • In Depth Knowledge of Windows, Mac and other operating systems used within the school.
  • Knowledge of basic computer hardware and peripherals.
  • Basic knowledge of educational and business software applications in order to support school staff and students: (Includes Microsoft Office Suite, Common open-source software applications, Common Internet Browsers, Common multimedia software applications and tools, Etc.)
  • Knowledge of basic networking concepts, devices and security.
  • Ability to communicate verbally and in writing.
  • Ability to work with people.
  • Ability to work independently in solving problems.


Terms of Employment:

  • Status: Full Time (Initially Hourly, Possible Transition to Salary)
  • Days: Monday through Friday (8A to 5P)
  • Occasional weekend or after-hours work
  • Pay Scale: Listed in Title, Depends on Experience & is NON-NEGOTIABLE. Please review prior to applying.
  • Must Own Dependable Transportation