We are looking for a loyal, personable, adaptable, and motivated individual to provide onsite and remote IT support inclusive of monitoring, management, and hardware/software support services for our client’s servers, networks, workstations, and applications.

Candidate MUST have a well-rounded technical skill set and will be called upon to use every tool in their belt. The ideal candidate is capable of adapting to a wide array of computer environments and end-user personalities with a positive attitude and happy demeanor.

If you do not enjoy or are not capable of learning and working with new and different technologies on a continuous basis and jumping into numerous different networks and computer systems on a daily basis, please do not apply.

The most important skill is interpersonal. You will be working daily with the basic end user to the executive/owner level. You will be ensuring the integrity of all information systems at our clients as well as ensuring the longevity of our customer relationships.

The position is eligible for bonuses based on employee performance as well as annual bonuses based on overall company performance.

Responsibilities:

  • Respond to end user phone calls and incoming trouble tickets.
  • Create trouble tickets in the ticketing system, diagnose issues using remote support tools, escalate tickets to higher level techs/engineers as required.
  • Follow up on all service calls to ensure end user issues have been resolved properly.
  • Perform onsite maintenance, support, and installations.
  • Diagnose hardware/software problems and replace defective components.
  • Perform routine system maintenance, patching, and optimization on customer computers as required.
  • Setup and monitor client data backups and disaster recovery solutions on a daily basis. Troubleshoot and resolve all problems daily.
  • Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
  • Use Managed Services Platform to monitor the performance of computer systems and networks, to identify and troubleshoot potential issues.
  • Configure/install computer hardware, software, and basic network equipment.
  • Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
  • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
  • Analyze equipment performance records in order to determine the need for repair or replacement.
  • Maintain logs related to network functions, as well as maintenance and repair records.
  • Document network and computer systems in our online IT Documentation Portal.
  • Research new technology and implement it or recommend its implementation.
  • Work with Vendors when necessary to diagnose and resolve client issues.
  • Be able to multitask and be agile in a fast-paced environment.
  • Manage all aspects of the networking platform
  • Troubleshoot network & system issues
  • Monitor active network and server infrastructure
  • Perform routine preventative maintenance on equipment
  • Administer network security measures to prevent system interruptions or breaches
  • Execute sensitive data backup and restoration procedures
  • Document all technical procedures and user guides

​Qualifications:

  • Previous experience as a network or systems administrator
  • Knowledge of TCP/IP and data protocols
  • Ability to prioritize and multitask
  • Deadline and detail-oriented
  • Strong troubleshooting and critical thinking skills
  • Be highly organized.
  • Be able to self-manage.
  • Must possess excellent customer service and communication skills.
  • Possess an inclination for learning new technologies quickly.
  • Have Service/Help Desk and/or NOC experience.
  • At least four years of experience diagnosing hardware/software issues, administering networks and performing end-user support. This is NOT an entry-level position. Candidate MUST have significant prior desktop, server, and network administration experience.
  • Must be able to install, configure, and troubleshoot all Microsoft Desktop Operating Systems: Windows 7, Windows 8/8.1, and Windows 10.
  • Experience with troubleshooting mobile devices including Android and Apple devices.
  • Must have experience installing and troubleshooting Antivirus / Security software such as BitDefender, Sophos, Kaspersky, Vipre, Eset, etc. AND experience removing viruses from systems.
  • Must have experience with installing, configuring, and troubleshooting Office 2007, 2010, 2013, and 2016 suites.
  • Experience with configuring Microsoft Outlook with Exchange accounts as well as IMAP, POP, Gmail, etc.
  • Experience installing network printers and setup of printers on computers.
  • Experience with ticketing systems to track customer problems to resolution.
  • ABSOLUTELY MUST BE ABLE TO COMMUNICATE WELL WITH END USERS IN A FRIENDLY NON-TECHNICAL MANNER. NO “GEEK SPEAK” WITH END USERS.
  • Experience with configuring Firewalls and VPN / SSL VPN solutions
  • Experience with installing, configuring, and troubleshooting Microsoft Server 2008, 2008R2, 20012R2, 2016, Small Business Server 2008 & 2011.
  • Experience with Microsoft Active Directory implementation and group policy (not just adding users and resetting passwords). Must have prior experience actually setting up AD and Group Policies.
  • Experience with Block Level backup software for servers such as StorageCraft and Veeam Backup & Replication
  • Experience with Managed Network Switches and VLAN.
  • Experience installing and troubleshooting Cat5e and Cat6 network cabling and telecom wiring.
  • Experience with setting up, deploying, administering, and migrating to cloud email services such as Office 365, Google Apps, SugarSync, Dropbox, etc.
  • Experience with Virtualization technologies including Microsoft Hyper-V, VMware and Citrix XenServer but primarily VMWare.
  • Experience with Medical EHR systems administration (Centricity, ECW, Greenway Health, etc.)