This position can be performed remotely anywhere in the United States.


Summary: The Customer Success Manager will be responsible for management of the direct clients.  Duties include final accountability for overall success of program and recommendations; client communication; strategic recommendations; ongoing success and value of program. This role should be able to analyze results and make strategic decisions in consultation with the client and senior management.

 

Essential Duties and Responsibilities:

·         Act as primary client contact, build relationships with client, provide program coordination, and implement action plans. 

·         Create added value to program, demonstrate ROI, and develop/implement client strategy initiatives.  Work with client to get and manage chain information and directives.  Able to provide recommendations that are consistent with the client strategy and that make sense to the client’s business and industry. 

·         Work in conjunction with the MTI management team keeping them apprised of client service activities.

·         Manage department and client financial goals within client’s budget for each program, makes recommendations to improve client ROI and gross margin. Work in conjunction with leadership team to create and develop budgets and proposals.

·         Other tasks as requested by management.

 

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

·         Proven ability to lead organizations and people. 

·         Proven track record of success in client service, and client relations.

·         Must have extensive understanding of client industries, Channel Partners and the applicable industry environment.

·         Big-picture” understanding of MTI marketing/Channel Partners, client and industries.

  • Responds to questions honestly and in a candid, straightforward manner.
  •  Understands the strategic direction of the client and enables the account team to create added value programs that achieve client goals and objectives.

·         Excellent written and verbal communication and presentation skills. 

·         Must possess strong client management, communication, complex problem solving, strategic, cost analysis, and sales skills. 

·         Strong leadership, coaching and mentoring, personnel development, and delegation skills are essential.

·         Able to turnkey all aspects of account.

·         Must be proficient in Microsoft Office.

·         Must meet all pre and post-employment requirements, including but not limited to background check, drug screen, and motor vehicle review.

 

Required Education and Experience

  • Bachelor’s in business, or similar field required.  
  • Minimum 3-5 of years of industry and agency experience.

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ø  Travel is required

Ø  Must be located near Irvine and work in the corporate office location

Ø  Ability to lift 25lbs on occasion

Ø  Sit for long periods of time

Ø  Bending

Ø  Reaching above head for items

Ø  Ability to use a computer and telephone system

 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ø  Typical office environment with average noise and lighting levels

Ø  Constant interruptions

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

 

MTI is an Equal Opportunity

Employer Mobile Technologies, INC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

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