The Role:
Torticity, a growing technology-enabled provider of outsourced services for the legal industry, focused on the large and growing mass tort sector is hiring a local - hybrid Mailroom Document Specialist who will be responsible for providing support to our high volume of inbound and outbound postal and digital mail demands. The ideal candidate for this role will be highly motivated, have the ability to multitask, and be comfortable fast paced setting while maintaining a strict HIPAA compliant environment.
** Must be local in the Boca Raton, FL area and able to commit to hybrid work schedule (combination of work from home and in office days)
Specific Responsibilities Include:
• Gather, organize, prepare, and review various documents and files for delivery to clients both digitally and using standard ground shipping methods
• Prepare postage and shipping labels to properly meet industry standards
• Collaborate with and support Legal Specialist and Case Coordinator teams to ensure deadlines are being met.
• Using our proprietary software, properly document and track the delivery of time-sensitive documents to clients.
• Monitor and manage a variety of inbound mailroom channels including physical mail, emails, third party portals and through our proprietary software.
• Identify, categorize, and file a high volume of documents to their respective cases in preparation for review on a daily basis
• Effectively communicate with medical facilities to obtain the necessary information required to open and access digital files
• Continually observe established processes and procedures
• Offer suggestions for change and/or improvement where there is an opportunity to do so
• Work as an integral member of the team in the Boca Raton office on a hybrid basis
• Partner with relevant internal teams to provide status updates and raise issues as appropriate
Experience/Skills:
• Minimum of 2+ years operations experience in a professional setting preferably in legal services or a law firm.
• Ability to identify and process and prepare vast quantities of medical records and legal documents using cutting-edge technology and efficient processes
• Excellent interpersonal, customer service, verbal and written communication, and problem-solving skills
• Knowledge of law firm, healthcare, and corporate operations workflow processes preferred
• Prior experience with mass tort, legal document preparation, and patient medical records, including medical device and pharmaceutical terminology is preferred
• Working knowledge of electronic health records (EHR) and HITECH and will be able to suggest and implement efficiencies and improvements while keeping updated on industry best practices a plus
• Maintain a confidential, HIPAA-compliant environment
• Proficiency with Microsoft Office and Adobe Acrobat tools
• Ability to work independently and in a team environment
• Demonstrates a high level of professionalism with confidential and sensitive information
• Acute attention to detail • Knowledge of the Spanish language is a plus
• Bachelor's Degree preferred
About Us:
Torticity is a growing technology-enabled provider of outsourced services for the legal industry, focused on the large and growing mass tort sector. Our Company offers a full spectrum of services designed to meet our customers’ needs and streamline their success. Our committed team strives to help those who have suffered injuries to receive fair and equitable compensation for their damages. Our team is a compassionate, diverse, group of people who are incredibly engaged and focused on our mission.
The Company offers a competitive benefits package plus a flexible PTO plan to our employees. We have a great work environment (both remote and in-person) in a fast-paced industry. We are seeking an individual who is willing and able to be flexible and take on various roles to help move the business forward.
Torticity is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Job Type: Full-time permanent
Posting Date: August 2023