The Role:
Torticity is looking for a Client Relationship Manager to join our client facing team. In this role, you will be focused on building and managing relationships for our key law firm clients across various product and pharmaceutical litigations. As a Client Relationship Manager, you will be responsible for onboarding new law firm partners and building relationshipsng with the gathering and implementation of the client’s scope of work with cross functional teams including operations, tech, product, data and finance, and continuing to oversee the success of law firm campaigns throughout the entire life cycle of their case docket. You will also have an opportunity to help our team evaluate current processes and contribute to improved streamlining of the overall client experience. The ideal candidate for this role will have excellent interpersonal communication skills who can effectively manage projects with a deep sense of urgency and ownership, while operating in a strict HIPAA compliant environment.
Role Responsibilities Include:
• Effectively manage law firm clients and internal stake holders by planning, directing, managing, and coordinating day-to-day business activities, campaign related initiatives and projects
• Onboard new clients with acute attention to detail and timely deployment of agreed SLAs
• Strategically prioritize campaign specific workload to ensure internal stakeholders are directionally focused on the appropriate functions needed to meet client expectations and timelines.
• Function as a central internal stakeholder by partnering with relevant teams, to facilitate timely information and resources to law firm clients.
• Executive project oversight, drive weekly client meetings, track, and provide client status reports,
• Manage campaign related operational activities and identify internal and external growth opportunities by applying a consultative approach.
• Drive success by aligning campaign goals with internal teams, develop a working roadmap to meet and exceed client expectations.
• Perform data analysis, extracting key insights necessary to enable optimization of case work-up processes for ops.
• Build quarterly account plans, share recurring feedback with product and provide regular status updates on campaign progress against key performance indicators to Torticity’s leadership.
Experience/Skills:
• Minimum of 4+ years of client management experience
• Candidate must have prior experience working at a law firm that specializes in mass tort or personal injury practice
• High-level understanding of a mass tort or personal injury case lifecycle and familiarity with litigation milestones
• Excellent interpersonal, verbal, and written communication, and problem-solving skills • Highly organized, detail-oriented, and inquisitive to a fault with a bias to get things done
• Exceptional project management skills with an aptitude for understanding how various processes interconnect within an organization
• Proficiency in data analytics and Excel with a solid understanding of VLOOKUP functions, use of PivotTables, and basic data normalization techniques.
• A foundational understanding of CRM API integration workflows
• Ability to work under pressure and within short time constraints in a complex system and business-integrated environment
• Highly motivated with the ability to prioritize the workload, and work autonomously as well as in a team setting
• Demonstrate a high level of professionalism with confidential and sensitive information
• Must be available to travel on occasion
• Proficient with Microsoft Office tools
• Minimum of a Bachelor’s Degree
• Multilingual is a plus
About Us:
Torticity is a growing technology-enabled provider of outsourced services for the legal industry, focused on the large and growing mass tort sector. Our company offers a full spectrum of services designed to meet our customers’ needs and streamline their success. Our committed team strives to help those who have suffered injuries to receive fair and equitable compensation for their damages. Our team is a compassionate, diverse, group of people who are incredibly engaged and focused on our mission.
The Company offers a competitive benefits package plus a flexible PTO plan to our employees. We have a great work environment (both remote and in-person) in a fast-paced industry. We are seeking an individual who is willing and able to be flexible and take on various roles to help move the business forward.
Torticity is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Job Type: Full Time Permanent
Date Posted: August 2023