Portfolio Collector

Primarily responsible for delinquency management of the Verdant portfolio.

Essential Functions/Responsibilities

Make collection calls on accounts starting at 6 days past due
Sending delinquency report to Sales, update “watch” accounts, meet with Credit Team to discuss next steps
Work with Sales to assist in collections
Work with Third Party Servicer to ensure coverage within terms of Statement of Work
Work with Third Party Servicer for minor skip tracing including reviewing return mail for better information
Create and manage process internally or with Third Party Servicer for written communication to be sent to past due customers as a Welcome Letter, 30 Day Letter, NSF Letter, and Demand/Default Letter when applicable
Work with Syndications/Capital Markets on syndicated transactions and next steps
Manage and utilize existing third party for escalated collections, door knock, in depth skip tracing for accounts when applicable
Escalated Collection attempts when Third Party Servicer has reached the limit of their capabilities
Work with Legal as needed on Delinquent accounts that are currently in litigation, past due and/or bankruptcy
Work with the Documentation Team on understanding and correcting booking errors
Conduct account reconciliations and work with Accounting, Third Party Servicer, and customers/vendors for implementation of corrections
Work with Accounting and Third-Party Servicer regarding cash application of funds, pay proceeds from the sale of assets, etc.
Backup support to the Sr. Portfolio Administration and Client Care team for the tasks of Client Care calls, Sales questions, Late Fee Waiver requests, insurance issues, miscellaneous coverage during Paid Time Off of team or overage of calls/emails

Minimum Education, Knowledge, Skills and Abilities Needed to Perform Essential Functions of the job

Bachelor's degree and/or 5 years relative progressive experience in Collections workout
Minimum of 5 years’ commercial/B2B collection experience
Commercial Lending experience is preferred

Verdant offers a full benefits package including medical, dental, vision; life insurance, short- & long-term disability are company paid, 401k that is 50% matched by the company, & PTO. Verdant is headquartered in Cincinnati with offices in Eden Prairie MN, Rochester MI, Raleigh NC, Kansas City MO, & Jacksonville FL.