Responsibilities and duties
Independently investigate and implement
solutions to technical issues.
Provide solutions and follow up on technical
help tickets.
Identify recurring technical issues and propose
solutions to address the root of the problems.
Provide IT assistance for operating systems,
productivity software, and a variety of other software applications used
internally.
Contribute solutions to the Service Desk solutions library.
Requirements
User administration and bug fixing in a
client-server environment
Strong problem solving and analytical skills
Good understanding of IT support ticketing
systems
Understanding of basic networking concepts
Comprehensive knowledge of Microsoft Office 365
Working knowledge of
Microsoft Azure
Proven experience in installing and configuring
operating systems, networked and local printers, and business applications
Experience with a Service Desk application, such as ServiceNow or SolarWinds Service Desk.
Education
An Associate's degree in computer science or related field, or equivalent work experience.