Responsibilities and duties
Independently investigate and implement solutions to technical issues.
Provide solutions and follow up on technical help tickets.
Identify recurring technical issues and propose solutions to address the root of the problems.
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally.
Contribute solutions to the Service Desk solutions library.
User administration and bug fixing in a client-server environment
Strong problem solving and analytical skills
Good understanding of IT support ticketing systems
Understanding of basic networking concepts
Comprehensive knowledge of Microsoft Office 365
Working knowledge of
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Experience with a Service Desk application, such as ServiceNow or SolarWinds Service Desk.
An Associate's degree in computer science or related field, or equivalent work experience.