Responsibilities and duties

Independently investigate and implement solutions to technical issues.

Provide solutions and follow up on technical help tickets.

Identify recurring technical issues and propose solutions to address the root of the problems.

Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally.

Contribute solutions to the Service Desk solutions library.

Requirements

User administration and bug fixing in a client-server environment

Strong problem solving and analytical skills

Good understanding of IT support ticketing systems

Understanding of basic networking concepts

Comprehensive knowledge of Microsoft Office 365

Working knowledge of Microsoft Azure

Proven experience in installing and configuring operating systems, networked and local printers, and business applications

Experience with a Service Desk application, such as ServiceNow or SolarWinds Service Desk.

 

Education

An Associate's degree in computer science or related field, or equivalent work experience.