Webhelp has an exciting opportunity available for a Level 2 IT Service Desk Agent to join a talented and inclusive team of IT professionals. The Service Desk Agent will accept inbound requests via phone, chat, email, and ticket queues and provide excellent support for user issues. This remote role offers a favorable salary and benefits for the successful applicant.
Some of your daily responsibilities in this IT role will include:
- Recording and processing incidents and service requests according to process specifications
- Communicating with users to understand issues and provide known solutions
- Initiating escalations according to process specifications
- Assisting with training and supporting fellow agents
- Working collaboratively supporting team via Skype/Lync/Circuit
The successful IT Service Desk Agent will have 2 years of work experience in an IT related field and prior experience in customer service. Service Desk or Deskside experience is preferred, but not required. You must be culturally sensitive, professional in demeanor and proficient in both written and verbal English. A+, Network +, HDI and/or Microsoft certifications are preferred.
Knowledge of the following computer technologies are also required:
● Windows Client
● Microsoft Outlook & Microsoft Office programs
● Diverse browser support experience (Internet Explorer, Chrome, & Firefox)
● PC hardware and mobile devices
● Corporate network and network printer support
If you like the sound of this remote Level 2 IT Service Desk Agent job and think your skills and experience are a great match for the position, apply with Webhelp today!
Join our fun-loving inclusive community of more than 95,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.
Take this opportunity and advance your career with our team of game-changers!