Introducing LiquidSpace

Since its inception, LiquidSpace has been unwavering in our belief that people should Work from Where it Works. We’ve continuously challenged the 9-5 office mandate – with its painful commutes, rejection of choice and unsustainable footprint. And from our launch in 2011, we’ve watched our business grow space by space, city by city, and now country by country.

Along the way we’ve designed, tested and tuned the technology to help companies rethink the way real estate transactions happen, to inspire them to offer their employees greater choice and mobility, to enable happier workers and a healthier planet.

In 2023, LiquidSpace is now the largest global on-demand office marketplace, offering workspaces you and your team can book by the hour, by the day, or for longer.

LiquidSpace provides the tools to support businesses and enterprises to manage their hybrid workplaces across the globe. We are a B2B SAAS company, looking for new crew members with the right skillset and mindset, to thrive in a high-growth environment.

As a LiquidSpace Crew member, you embody our mission; More happy people, working in better places, the planet smiles. 

You will be; 

• Empowered and trusted to Work from Where it Works for you and your lifestyle. You are our Customer. You are our Brand Ambassador. 

• Part of our transformation Crew, thriving in creating, experimenting, learning, adapting and growing as LiquidSpace serves as a thought leader and partner, navigating an unprecedented generational shift in where and when we work.  Rise with us to meet the need for organizations and the coworking industry globally.

• A part of the Happy People business - for our Crew and Customers. We are committed to creating a diverse, equitable, and inclusive environment where all feel valued, respected, and empowered to bring our authentic selves to work in service of well-being, performance and belonging. That with you. 

About the role
The Product team is at the heart of the LiquidSpace solution, we deliver a digital platform to connect people with on-demand workspace anywhere they need it. Our marketplace has facilitated over 5 million bookings, helping people find the perfect workspace, no matter where, when or how they need to get work done. 

About the role
We are hiring a Senior Product Manager to own the end-user experience for end-users in our Marketplace. This role will own the end-to-end journey, helping to craft the strategy, and also obsessing over the little details that impact their experience from invite, adoption, discovery, booking, and retention. The core user persona is an employee of one of our clients who are introducing LiquidSpace as a workplace alternative and partnering with us to encourage active engagement with workspace. In addition, workspace facilitating social connection and collaboration for people who are not in a traditional HQ-type office space.

About you
You bring a deep curiosity, excitement for learning, and a desire to get to know your customers and solve their problems. This is a very hands-on role where you will work directly with the VP of Product as well as cross-functionally with our Customer Success, Design Team, and our Engineering team to prioritize features in the product roadmap, gain insights by interviewing customers, working alongside your operations colleagues to solve problems, and collaborating with the design team and engineers in an agile environment to continually improve the user experience and meet or exceed KPI’s goals for the Marketplace domain. 

How will you contribute 

• Own the end-to-end experience for individuals and Enterprise employees  that use LiquidSpace to book workspace on-demand. You will own the Marketplace product roadmap, from customer discovery, design thinking, user-testing, iteration, development, and improvement. 

• Collaborate closely with the Sales and Customer Success team to discover opportunities to improve customer experiences, improve internal processes, and prioritize based on alignment to company objectives. 

• Customer-centric approach to problem solving with an expectation to ground solutions in a deep understanding of the customer. You thrive at leading customer interviews, you develop ongoing relationships and advisory groups, and are obsessed with iterative testing. 

• Detail obsessed. You are able to write a clear and organized product spec, distilling a business objective into a clear plan for the engineering team, while capturing edge cases that make you look like a pro. 

• Data is your friend and your compass. You understand the company objectives, are able to clearly establish success metrics for product features, and insist on measuring performance. 

• No ego. You are a team player, you understand what life is like in a scrappyp, you roll up your sleeves to get it done and contribute to the team’s success. 

We need these skills

• 3+ years of product management; bonus for marketplace experience or B2B end-user onboarding and activation experience. 

• Experience owning and prioritizing a product roadmap in an Agile product organization. 

• Excellent written and verbal communication skills to clearly communicate with customers, internal stakeholders, and document learnings and craft product specs. 

• Experience in ap environment with a 'Roll-up-your-sleeves' entrepreneurial attitude

• Natural ability to relate to customers

Your application
Interviewing is a challenging process, and we want to get to know each candidate and provide a quick response. To help us review your application, please record a Loom video that is no more than 5 minutes to introduce yourself and touch on the following topics; 

1. Why are you interested in LiquidSpace? 

2. Describe your relevant Product Management experience and how you can help. 

3. Do you have experience working in a two-sided marketplace or in a B2B role where you owned the onboarding and activation of end-users? 

1. If yes, please explain how you can apply that to this role. 

2. If not, please describe past job experiences or projects that will make you successful in this role? 

4. Have you worked for a dispersed team? Are you comfortable working in a remote work environment?