Introducing LiquidSpace

Since its inception, LiquidSpace has been unwavering in our belief that people should Work from Where it Works. We’ve continuously challenged the 9-5 office mandate – with its painful commutes, rejection of choice and unsustainable footprint. And from our launch in 2011, we’ve watched our business grow space by space, city by city, and, now, country by country.

Along the way, we’ve designed, tested and tuned the technology to help companies rethink the way real estate transactions happen - to inspire them to offer their employees greater choice and mobility; to enable happier workers and a healthier planet.

In 2023, LiquidSpace is now the largest global on-demand office marketplace, offering workspaces that can be booked by the hour, by the day, or for longer.

LiquidSpace provides the tools to support businesses and enterprises in managing their hybrid workplaces across the globe. We are a B2B SaaS company, looking for new crew members with the right skillset and mindset to thrive in a high-growth environment.

As a LiquidSpace Crew member, you embody our mission; More happy people, working in better places, the planet smiles. 

You will be; 

• Empowered and trusted to Work from Where it Works for you and your lifestyle. You are our Customer. You are our Brand Ambassador. 

• Part of our transformation Crew, thriving in creating, experimenting, learning, adapting and growing as LiquidSpace serves as a thought leader and partner, navigating an unprecedented generational shift in where and when we work.  Rise with us to meet the need for organizations and the coworking industry globally.

• A part of the Happy People business - for our Crew and Customers. We are committed to creating a diverse, equitable, and inclusive environment where all feel valued, respected, and empowered to bring our authentic selves to work in service of well-being, performance and belonging. That with you. 

About the role

As a LiquidSpace Concierge, you are responsible to support Enterprise customer space requests. In this entry-level role, you will serve to understand Enterprise customer needs, help secure space to suit those needs, assist in finding space alternatives, handle billing inquiries with external partners, and ensure a smooth concierge-assisted booking experience for our Enterprise customers.

How will you contribute value to LiquidSpace

• Manage inbound concierge-assisted booking requests from Enterprise customers globally. 

• Provide a positive customer experience and point-of-contact for questions regarding booking requests and confirmations.

• Provide auditing assistance for concierge-assisted space across the LiquidSpace Enterprise marketplace.

• Manage and document processes across multiple supply partners and software tools.

• Work closely with support and Enterprise Success to escalate customer issues or venue concerns.

We need these skills 

• You are customer obsessed - you love working in a customer-facing environment and providing top-tier experiences. 

• You are a great communicator - you can communicate clearly and concisely with excellent writing capabilities.

• You are a bit of a Product geek - you are comfortable with new technology tools and learn fast.

• You are process-oriented - you love to operate from strong, repeatable processes.

• You like to work autonomously - you are comfortable working independently and know when to ask for help.

• Proficiency in Google Suite.

• You thrive in a dynamic environment where business growth is the top priority. 

We would also value these skills

• Experience with Zendesk