Position Purpose/ Summary


The Dryland Supervisor assists the Director with the management of Dryland Fitness & Spa, including facility operations, Dryland team and Haus Quiver gear and retail operations. Duties include serving as an ambassador of all Gravity Haus brands and offerings, supervising the cleanliness, maintenance and safety of the facility, working to achieve high client and member satisfaction, purchasing and merchandising HQ retail offerings, and delivering and modeling excellent internal and external service all while maintaining the financial health of the business.


Essential Duties and responsibilities


  • Interview, hire, train, schedule and manage Dryland Front Desk Team members with an eye on efficiency, morale and processes.

  • Participates as a member of Dryland vail Leadership team.

  • Participates in budgetary decisions related to staffing of front desk and makes suggestions for equipment and offerings.

  • Works collaboratively with support departments (accounting, engineering and housekeeping) to improve facility operations.

  • Develops and implements initiatives to enhance member and guest experience with an eye on acquiring and maintaining Forbes 4 star service ratings.

  • Serves as MOD for Dryland.

  • Serves as a retail buyer as appropriate, handling payment of accounts and ensuring good standing with vendors.

  • Receives inventory and prices appropriately

  • Merchandises inventory, completes monthly inventory reports and strives to lower cost of goods.

  • Assists in management of Haus Quiver (member gear amenity of bikes, skis, SUPs, camping & hiking gear) operations by way of organization, coordination, maintenance, fulfillment and working with other on Gravity Haus team to execute. 


Other Duties and Responsibilities


  • Other duties as assigned to benefit the growth and success of Dryland Fitness & Spa


Job Specifications/ Qualifications:  To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Knowledge/Skills

and Experience


Education and/or Experience 


  • A Bachelor’s degree is beneficial along with front line experience in spa/fitness or hotel operations

  • Experience in the Hospitality industry of customer service industry is required

  • Strong interpersonal skills and a genuine guest service orientation

  • Must have excellent communication skills including strong writing skills

  • Ability to problem solve expeditiously and effectively

  • Must be able to work under pressure in a fast-paced environment

Language Skills


  • Must possess excellent communication skills and be able to speak well over the telephone and in person. Ability to read, analyze and interpret common financial reports and written reports. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.


Equipment Utilized


  • General office equipment


Computer Operations


  • Excellent computer skills including word, excel, Outlook and Mind Body Online (MBO)


Mathematical and Reasoning Skills


  • Must be able to follow accounting procedures for close out and reconciliation of nightly reports. 

  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations


Scope of Authority


Financial Authority

Ensure compliance to cash, credit and daily accounting procedures.

Supervisory

Responsibility

MOD (Manager on Duty) coverage in conjunction with Director, Fitness Director and Spa Lead


Physical Demands,  Working Conditions/ Environment


NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

ABOUT GRAVITY HAUS


Gravity Haus’s mission is to create a globally conscious community for the modern adventurer. Our community consists of those who care about the planet and their personal growth. Based in the heart of the Rocky Mountains, we are built for community and tailored to adventure. We aim to curate a sustainable experience for our adventure loving community specializing in uniquely designed guest rooms, functional co-working spaces, world class guided experiences, thoughtfully crafted food and beverage, and holistic training and recovery. 

What We Can Offer You:


Medical, dental, and vision insurance including a company contribution of 50%. Voluntary FSA and HSA spending account contribution. Voluntary supplemental  insurance including Life and AD&D, Aflac, Metlife, Farmers Home & Auto, Legal, Pet, and Disability. 


401(k) program with 50% employer match up to 3% (when you contribute 6%)


Complimentary room nights at GH hotels increasing with tenure.


Support for professional development opportunities.


Access to all Gravity Haus membership benefits, including discounted stays at our properties and hotel partners, a family Gravity Haus membership, and access to premium outdoor gear from top brands through Haus Quiver


WE BELIEVE IN ASKING 3 QUESTIONS

Is it good for you? Is it good for the planet? Is it an amazing experience?

We accomplish this by:


  1. Innovating modern hospitality with a focus on sport and providing access to curated guided adventures creating unique experiences in our Haus and in nature.

  2. Creating deep human connections and relationships with our members and guests at every touchpoint and in all outlets through unexpectedly genuine hospitality.

  3. Fostering a community that encourages the achievement of each member’s personal goals and growth. 


If you’re an entrepreneur, have a passion for hospitality and want to build a community of like-minded adventure enthusiasts, we invite you to submit your resume and application at gravityhaus.com/careers. We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Gravity Haus is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.