Front Desk Supervisor - Haus Experience Representative


Gravity Haus is an inclusive community that enables an active lifestyle – the seamless merging of work, play, and outdoor adventures. We believe in asking three questions: 


Is it good for you? 

Is it good for the planet? 

Is it an amazing experience?


Based in the heart of the Rocky Mountains, we’re enabling world-class experiences for the modern adventurer, specializing in uniquely designed guest rooms, functional co-working spaces, holistic training and recovery programs, and thoughtfully crafted food and beverage offerings – all curated with a focus on sustainability, connections with nature, and our unique brand of “haus-pitality.” With properties in Vail, Breckenridge, Winter Park, Steamboat, Truckee-Tahoe and future developments in the works, we’re rapidly broadening our reach and poised to double the size of our workforce over the next 12-24 months. 


That’s where you come in. 


More About You: 


  • You’re a resourceful, self-motivated leader who’s comfortable navigating ambiguity and carving a new path with minimal direction.

  • You’re able to adapt dynamically to shifting internal and external conditions.

  • You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.

  • You can anticipate guest needs and consequences and adjust accordingly.

  • You’re a true team player who can find win-for-all solutions.

  • You have excellent written and spoken English skills

  • You excel at problem solving

  • You are organized and innovative

  • You voice your opinions and share ideas and best practices

  • You collaborate to work smarter, not harder

  • You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth. 


What You’ll Do: 


  • Ensure the consistent execution of service standards

  • Cultivate friendships and loyalty within the Gravity Haus community

  • Assess, optimize, and manage room blocking, guest requests, bedding needs

  • Check in and check out protocols with daily usage of the PMS system 

  • Daily use of Alice software to connect with guests and report maintenance issues

  • Communicate efficiently with all Gravity Haus divisions to create a memorable guest experience. 

  • Make keys, assist with guest room orientation and property orientation

  • Educate guests on our Gravity Haus Membership benefits

  • Provide anticipatory guest service to ensure a comfortable stay

  • Reach out to each guest and member to assist with the pre arrival planning. 

  • Reply to reservations inquiries from direct guests and partners. 

  • Collectively work towards driving revenue across the Gravity Haus family. 

  • Be a bridge between engineering, housekeeping, all operations and front desk

  • Resolve guest billing issues and concerns

  • Participate in company meetings and communicate on the intercompany Slack channels. 

  • Be a Gravity Haus Ambassador with an active part in our mission and vision. 

  • Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude. 

  • Bring your personality to work

  • Have FUN


What We Can Offer You:


  • Competitive compensation, consisting of a base salary ofng at $25/hour

  • Medical (company-sponsored option), in addition to options for dental, vision, life insurance, short and long-term disability insurance, accident insurance, legal support services and more! 

  • 401(k) program with a company match of 50% on the first 3%

  • Paid Time Off policy

  • Holiday pay for 9 Holidays throughout the year

  • 40% off Gravity Haus apparel

  • 40% off Food & Beverage at Gravity Haus locations

  • Discounted stays at Gravity Haus properties and hotel partners

  • Complimentary stays at Gravity Haus properties (based on longevity).

  • An individual Gravity Haus Membership which includes

  • The opportunity to be a part of our mission to create a globally conscious community for the modern adventurer!


Gravity Haus is an Equal Opportunity Employer committed to building a diverse team and inclusive work environment. Our mission includes enabling access to the outdoors for all.