Responsible for engaging members, guests and staff to build a community of adventure seekers who care for the planet, each other, and are passionate about creating memorable experiences. Delivers a welcoming, therapeutic, and recovery-based experience to all who partake in the Spa offerings in Dryland Vail. Must possess a heart for hospitality and be committed to providing resort spa offerings that drive loyalty with our staff and clients. A relentless positive attitude and willingness to strive for excellence is required. Personal commitment to growth and wellness is preferred.
Essential Duties and responsibilities
Is an AMBASSADOR and LEADS with positivity & by example.
Provides 10 hours of administrative work per week.
Assist with interviewing, hiring, training, scheduling and managing Spa Massage Therapists and Estheticians with an eye on GH’s mission and identity.
Responsible for assisting in development of protocol and training staff to ensure quality is maintained.
Responsible for scheduling employee shifts and facilitating adequate coverage based on fluctuating business levels.
Continually strives to understand all the services, fitness, spa, Haus Quiver, SlopeRoom, Unravel & Gravity Haus offerings.
Familiar with Gravity Haus membership plans.
Provides relevant team updates and cross promotion opportunities.
Is CREATIVE and committed to QUALITY.
Creates new special and seasonal spa offerings.
Stays up-to-date and well-versed in spa trends and suggests improvements to better spa experience.
Responsible for back bar and some retail purchases and maintaining inventory levels to support services offered.
Assists with monthly inventory.
Maintain protocol book, and assist with spa menu development.
Maintains cleanliness and functionality of the facility. Reports maintenance or housekeeping issues in a timely manner.
Is TRUSTWORTHY, RELIABLE, and comfortable playing on a TEAM.
All other duties as assigned.