Join a community of like-minded adventurers on our mission to galvanize a global membership of outdoor enthusiasts that care about their personal growth and the planet. Gravity Haus Vail (formerly Vail Mountain Lodge) offers Vail's hottest new food and beverage program at Slope Room, brand new lobby, modern hotel rooms, elevated co-working spaces, spacious fitness facility, spa and unique amenities.
We offer a strong incentive program toward one of the following options: ski pass, wellness program, parking or bus pass in addition to an Employee Gravity Haus Membership that includes discounts across our divisions, select partners and fitness membership.
The Front Office Manager is responsible for all the front desk operations, member/guest/owner relations and manages the hotel rooms division. This leadership position is responsible for hiring, training, mentoring all front desk staff and maintains an open communication with all GHV teams. This position will drive elevated service levels in line with brand standards, address in a timely manner any member/guest/owner complaints, maintain high review scores, provide excellent customer service and keep an accurate room distribution on all channels.
The ideal candidate will support all the operations of the Front Desk, is savvy in all software, organize and oversees the successful operation of the Rooms Division. This role will constantly look for opportunities to increase revenue across the Gravity Haus Vail, upsell and have an innovative approach to revenue management.
We are seeking a positive, resourceful, and meticulous Front Office Manager who operates like an entrepreneur, and is willing to put in the extra effort for the opportunity to grow and develop with a startup. Any Gravity Haus leader must believe in our core values and should have a passion for the outdoors, a commitment to bettering the planet, desire for enlightened hospitality, and a driving quest for amazing experiences.
We are looking for a hands on Front Office Manager to join our team of genuine hospitality professionals, responsible for the following:
Select, hire, train and develop a successful Front Desk team.
Process annual reviews, discipline and terminate when needed.
Schedule the team to provide the best coverage and in line with our labor budget.
Assist the Front Desk team in the day to day operations and expand our pre arrival protocols to enhance and personalize guest’s experience.
Oversee the pre arrival concierge spreadsheet to include relevant information for each member/guest/owner and share this information with all the GHV.
Provide hands-on leadership to execute and direct all operations with special attention to front of house training, service standards and procedures.
- A savvy in reservations protocols and all rooms operations.
Provide an innovative approach to revenue management and drive revenue to all GHV divisions.
Oversee new protocols, the distribution and order of welcome amenities, après ski lobby service, cleaning guidelines and guest/member/owner enhancements to deliver an overall 4 star experience.
Address in a timely manner all guest complaints, surveys and maintain a clear line of communication with all GHV.
Oversee the daily MOD report or email communication, quickly address any pending issues and ensure team’s accountability.
Ensure timely and accurate reporting of business financials and business performance assessments.
Exhibit strong interdepartmental communication and develop positive working relationships with other Gravity Haus departments. Perform administrative duties including processing vendor invoices, reimbursements, filing, etc.
Act as a professional leader of the business, culture, and community at all times.
Assist in other departments and in other job functions on an as-needed basis.